Product Manager (Rectification Homes) 12 month Fixed Term Contract

This review offers a professional perspective on the Product Manager (Rectification Homes) role at Lloyds Banking Group, designed to assist potential candidates in evaluating this exciting fixed-term opportunity.

About the Opportunity

Lloyds Banking Group is embarking on a significant transformation, focusing on future-proofing its operations through investments in technology, workplaces, and its people. This 12-month fixed-term contract role for a Product Manager within the Homes team presents a unique chance to contribute to the strategic direction and execution of the Homes product.

You'll be joining a collaborative and geographically diverse team, working alongside individuals with a wide array of backgrounds and experiences, fostering an environment where differences are celebrated and leveraged for success.

Key Responsibilities and Daily Activities

As a Product Manager, your day-to-day activities will be varied and impactful, focusing on several core areas:

• Data and Analytics: Drive product decisions and performance monitoring by utilizing data and analytics. You will be instrumental in creating and maintaining essential dashboards and reports to track key metrics and identify areas for improvement.
• Strategy and Delivery: Take ownership of customer management and treatment strategies, ensuring a balanced approach that considers business objectives, regulatory conduct, and customer well-being.
• Customer Collaboration: Work cross-functionally with Channel, Operations, Risk, Legal, and Platform teams to orchestrate a multitude of initiatives and projects impacting the Homes product.
• Customer-Centricity: Develop a deep understanding of customer behavior and product performance, while diligently evaluating conduct and business risks. This involves collaborating with stakeholders, including risk and legal teams, to agree on treatment solutions that ensure positive customer outcomes. You will also oversee the delivery of these treatments and define requirements for customer data and redress calculations.
• Communication: Secure approval for communications disseminated to both customers and internal colleagues.

What Makes This Role a Career Advantage

This role offers several compelling advantages for candidates looking to advance their careers:

• Impactful Contribution: You will play a pivotal role in a critical area of Lloyds Banking Group's transformation, directly influencing customer outcomes and product strategy.
• Broad Stakeholder Engagement: The opportunity to collaborate with diverse teams across the organization, from Risk and Legal to Operations and Platform, will significantly expand your professional network and understanding of complex financial services operations.
• Data-Driven Decision Making: The emphasis on utilizing data and analytics will hone your skills in performance monitoring, strategic planning, and continuous improvement, which are highly valued in the product management field.
• Customer Advocacy: A strong focus on customer-centricity and ensuring fair outcomes will allow you to develop and apply best practices in customer treatment and risk management.
• Flexible Working: Lloyds Banking Group offers robust flexible working options, including hybrid models and job sharing, promoting a healthy work-life balance.

Key Considerations for Potential Candidates

To thrive in this role, candidates should possess the following attributes and experience:

• Mortgage Product Expertise: A comprehensive understanding of mortgage products and the systems used for their administration is crucial.
• Problem-Solving Acumen: A creative and proactive approach to tackling complex problems, with the initiative to investigate and find solutions independently.
• Critical and Analytical Thinking: The ability to critically assess existing strategies, identify opportunities for enhancement, and develop innovative new approaches.
• Risk Management Proficiency: A strong capacity to assess risks from multiple perspectives, identify effective mitigants, and strengthen control frameworks.
• Customer Empathy: A genuine ability to understand and consider the customer's perspective, advocating for their needs.
• Stakeholder Management Skills: The capability to influence stakeholders effectively to achieve positive customer outcomes and manage risks proactively.

Why Work for Lloyds Banking Group?

Lloyds Banking Group is committed to building an inclusive workplace that reflects modern society and celebrates diversity. They are a leader in promoting equality and supporting their colleagues:

• Inclusivity and Diversity: A deeply ingrained culture of inclusivity, with industry-leading initiatives in diversity and inclusion, such as goals for senior roles, a menopause health package, and a dedicated Working with Cancer initiative. They particularly welcome applications from under-represented groups and are a disability-confident employer, offering reasonable adjustments during recruitment.
• Purpose-Driven Culture: Guided by a clear purpose to "help Britain prosper," colleagues are focused on making a tangible difference to customers, businesses, and communities.
• Professional Growth: The scale and reach of the Group provide numerous opportunities for learning, growth, and career development.
• Data Security: The Group prioritizes data security, ensuring confidential information is only requested at appropriate stages of the recruitment process.

This 12-month fixed-term Product Manager role presents an excellent opportunity for a skilled professional to contribute to a leading financial institution during a period of significant change, offering a chance to develop key skills and make a lasting impact.