Product Support Engineer

## Opportunity Review: Field Service Engineer - mtu Rail Products Are you an ambitious engineer seeking to advance your career in a dynamic and forward-thinking industry? This Field Service Engineer role with mtu rail products presents a compelling opportunity to contribute to critical infrastructure and embrace the future of digitalized maintenance. This review will highlight the advantages and key considerations for potential candidates, guiding you in your professional journey. ### About the Role: As a Field Service Engineer, you will be integral to the operational excellence of mtu rail products. Your primary responsibility will be to conduct and support routine maintenance and repairs, ensuring adherence to stringent quality standards and contractual obligations. This position is not just about fixing equipment; it's about being a proactive partner in ensuring the reliability and efficiency of vital rail systems. ### Key Advantages for Candidates: * **Impactful Work:** You will be directly contributing to the smooth operation of essential rail services, a critical component of modern transportation and infrastructure. This role offers a tangible sense of purpose and accomplishment. * **Continuous Learning and Development:** The emphasis on continuous improvement, attending training courses (both local and factory-based), and staying current with evolving technologies ensures that your skills will remain sharp and in demand. This is an excellent environment for professional growth. * **Embrace Digitalization:** A significant aspect of this role involves embracing digitalization. This means you'll be working with modern IT systems and contributing to the evolution of maintenance practices, positioning you at the forefront of technological advancements in the field. * **Variety and Mobility:** The opportunity to work as a mobile engineer, with a company van provided, offers a dynamic work environment. This also extends to the potential to cover work in other depots, adding further variety to your daily tasks. * **Customer Interaction:** You will have the chance to engage with customers, participating in meetings to gain sign-off on completed work. This interaction fosters strong communication and stakeholder management skills. * **Structured Career Path:** Reporting to a Supervisor, Site Team Leader, or Team Leader (depending on the specific role), you will have clear lines of reporting and guidance, supporting your career progression within the organization. ### Key Considerations for Candidates: * **Technical Proficiency:** A solid engineering background, coupled with relevant qualifications, is essential. You should be comfortable with performing preventative, scheduled, and corrective maintenance tasks according to detailed manuals and operating instructions. * **Proactive and Initiative-Driven:** The role thrives on individuals with good initiative and proactive problem-solving skills. You should be comfortable identifying areas for improvement and contributing general new suggestions. * **Adaptability and Flexibility:** The nature of field service often requires a flexible attitude. This includes the possibility of 24/7 shift working, callouts, and covering work in different locations. * **Strong Communication and Documentation Skills:** You will be required to accurately complete relevant documentation for all work carried out and communicate effectively with customers. Competency in writing business letters, emails, and detailed technical reports is crucial. * **IT Literacy:** Proficiency in IT systems is a must, with specific mention of using systems like Go!Care, C4S, eWeb, Go!Manage, Go, Diasys, and MS Office (XLS, Word, email). On-the-job training will be provided for specific enterprise software, demonstrating the company's commitment to upskilling. * **Safety Consciousness:** Outstanding safety awareness is paramount in this role, reflecting the company's commitment to HSQE (Health, Safety, Quality, Environment) management processes. * **Teamwork:** The ability to work well with others is a key attribute, highlighting the collaborative nature of the field service team. This Field Service Engineer position offers a rewarding career path for individuals who are technically adept, proactive, and eager to contribute to a critical industry. By embracing the challenges and opportunities presented, you can significantly advance your professional journey and become a vital part of Rolls-Royce's commitment to pioneering cutting-edge technologies.