Programme Administration & Support Service (PASS) Advisor

Full time permanent 

Location: York 

Salary: £26,942 to £29,179 per annum 

Introduction to YSJ University 

Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider. 

Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging. 

The team

Our Programme Administration & Support Service (PASS) provides a professional administrative service to students and academic staff across our Academic Schools based on our York and London campuses. Our ethos is to hold the student experience at the heart of everything we do, and we strive to provide a quality of service at all times.

The role  

For the role of PASS Advisor, we are seeking to appoint a highly experienced administrator who is proactive, self-motivated and an excellent communicator.

Whilst you may support activities across all Schools at York St John, on a day-to-day basis you will act as a point of contact for our London-based team, the Student Hub, students and external contacts, delivering a variety of administrative activities associated with academic programme delivery arising primarily from our London Campus . These activities include arranging and minuting meetings, supporting with assessment activities such as processing student assignment extensions, assisting with travel booking arrangements and working closely with our Student Hub team and our CRM to manage student queries.  

You may be allocated a specific programme area to act as an administrative lead and will be called upon to support the wider PASS team in response to changing demands. This will provide a great opportunity to build relationships with not only London-based colleagues but also the wider York St John community, providing advice and guidance to a variety of people.

Required skills and experience

You will have experience of working within an office environment and have an excellent standard of computer literacy with standard software (Microsoft word, excel, Outlook and online collaborative software such as MS Teams etc.). Experience of working with Customer Relationship Management software would also be ideal. A professional approach, strong ability to multi-task, problem-solving skills and willingness to work as effectively and efficiently as possible to provide a high-quality service is essential. You will be a team player and have the ability to communicate at all levels with a cross-section of people.  

Additional Information

For any informal enquiries please contact Lindsey Kelly at l.kelly@yorksj.ac.uk 

Flexible, hybrid working is available with some presence on our beautiful city centre York campus as determined by business need.

It is anticipated that the selection process will include an interview and written tasks.

Unfortunately, this role is not eligible for Skilled Worker Visa sponsorship however, we welcome your application if you are able to evidence the right to work in the UK via an alternative route.

Closing Date: 28 Jul 2025

Programme/Section: Admin & Technical (Including Research vacancies)

Salary: £26,942 to £29,179 per annum