Quality Assurance Manager

Explore a Pivotal Role in Quality Assurance with G4S Customer Contact Centre

Are you a meticulous and proactive individual with a passion for driving excellence? G4S Customer Contact Centre, a rapidly expanding organisation supporting over 2000 individuals, is seeking a dedicated Quality Assurance Manager to join their team in Wath Upon Dearne, Rotherham. This role presents a significant opportunity for professionals looking to shape and maintain robust quality management systems within a dynamic environment.

The Opportunity:

As a Quality Assurance Manager, you will be at the forefront of developing, implementing, and maintaining the company's Quality Management System (QMS). This involves not only establishing processes and improvement practices but also bringing them to life through effective engagement, training, and strategic reporting. You will collaborate closely with the business management team, playing a crucial role in the qualification and management of suppliers and customers to ensure unwavering compliance.

Key Advantages for Candidates:

• Impactful Role: Directly contribute to the operational excellence and integrity of a large-scale customer contact centre. Your work will have a tangible effect on service delivery and client satisfaction.
• Career Development: G4S emphasizes "Progression, training and development catered to you." This indicates a commitment to nurturing talent and providing pathways for advancement within the organisation.
• Diverse Benefits Package: Beyond the core responsibilities, you'll benefit from a comprehensive package including employee assistance through WeCare, RAC cover, a company pension scheme, life assurance, subsidised healthcare, and a wide range of discounts.
• Commitment to Inclusion: G4S is dedicated to fostering an inclusive and diverse workforce, welcoming applications from all backgrounds and offering support for candidates with disabilities.
• Hybrid Working Flexibility: While requiring travel to Wath Upon Dearne as needed, the role offers a hybrid working model, balancing on-site presence with remote flexibility.
• Meaningful Work: Be part of an organisation focused on "helping people," contributing to a service that makes a real difference to the public.

Key Considerations for Your Career Path:

• Strategic Focus: The role demands a strategic approach to QMS development, encompassing process reviews, audits, and the creation of site procedures and assurance records.
• Team Leadership: You will be responsible for managing and developing a G4S quality team, guiding them in best practices and overseeing the completion of quality framework activities.
• Collaborative Environment: Success in this role will hinge on your ability to effectively communicate and collaborate with various internal teams, subcontractors, suppliers, and customers.
• Attention to Detail: A strong eye for detail is paramount, especially when monitoring procedures, conducting reviews, and ensuring the accuracy of documentation.
• Driving Improvement: A core aspect of the role is to identify areas for improvement, develop action plans, and ensure these feed into a continuous self-assessment process.
• Potential for Growth: While specific qualifications are listed, the mention of "Consider an apprenticeship entry" suggests a willingness to consider candidates with strong potential and a desire to learn and grow in the field.
• Essential Requirements: Be sure to meet the essential criteria, including IT literacy, strong communication skills, the ability to work under pressure, a UK driving licence, and ideally, previous experience in a similar quality assurance role.
• Desirable Skills: Possessing experience in the employment or skills sectors, or with ISO 9001 QMS alignment, would be advantageous and could further enhance your candidacy.

This Quality Assurance Manager position at G4S Customer Contact Centre offers a compelling blend of responsibility, professional growth, and a supportive work environment. If you are driven by quality and eager to make a significant contribution, this role could be an excellent next step in your career journey.