Quality Capability Development Manager

BAT is evolving at pace into a global multi-category business. We are on a mission to decrease the health impact of our industryTo achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!

BAT UK IS LOOKING FOR A QUALITY CAPABILITY DEVELOPMENT MANAGER

JOB TYPE: Permanent

FUNCTION: Operations

SALARY RANGE: competitive salary package + excellent benefits + market leading bonus

LOCATION: Southampton, United Kingdom

 

ROLE DESCRIPTION

The Global Quality Standards & Capability Development team is seeking a talented, resilient, and people-centric Capability Development Manager to build multi-category capabilities across Quality utilizing the IWS Quality pillar as a key enabler. This is a global role which will drive the deployment of training plans, programmes, and IWS Quality pillar phase evolution. In addition to being an SME on IWS Quality Pillar systems and tools, your role will contribute to shaping and embedding the desired quality culture within the function.

We are looking for a candidate with a strong background in Lean Manufacturing / TPM / Integrated Work Systems (IWS) with hands-on experience utilizing Quality Maintenance (QM) methodology to deliver business results. Successful candidates will have a high tolerance for ambiguity, a tremendous bias for action, a passion for training and capability building, and excellent communication ability. Successful candidates can demonstrate a proven track record of influencing vertically and horizontally and building successful relationships.

 

Reports to

Quality Standards & Capability Development Manager

Number of Direct Reports

N/A

 

 

 

 

 

 

Core Relationships

Internal –

End Markets/ DRBUs Quality TeamsBAT Factories.Category Quality Team.Global IWS Pillar TeamsRegional IWS Pillar TeamsGlobal ManufacturingGlobal NC Ops teamGlobal Learning & Development Team

External –

SuppliersTechnology suppliers.Contractors

 

Geographic Scope

Global

Travel Required

N/A

ACCOUNTABILITIES

Drive capability builds across the Quality organization to enable a future fit talent pipeline.Drive global IWS Quality Pillar drumbeat to develop and deploy target capabilities required by local teams to eliminate quality-related losses.  Lead the development of new DMSs, tools, and qualification criteria as required by the business.Develop and deploy skill matrix as per the Category Quality organization design.Conduct Skill Needs Assessments to identify skill-related losses within the global team and drive the utilization of Step-up cards to enable the qualification of team members at all levels.Collaborate with other functions/sub-functions to develop the training content reflecting future business priorities.Deploy and track the Global Quality Training Plan.Support and manage Global Ownership of the Qualification process in the Quality organization.Provide support to the Global Category Quality teams to identify must-win trainings across the entire Quality organization.Manage the quality training repository ensuring that training content and modules are relevant and updated when due.Own and deliver critical global quality programmes and workshops Support in actively shaping quality culture for the global and local teams in line with BAT’s core ValuesDrive the Quality communications strategy, ensuring the communications plan is adequately managed and all platforms are maximally utilized

 

EXPERIENCE, SKILLS, KNOWLEDGE

ESSENTIAL

Experience Required

Experience in contributing to, Lean manufacturing, IWS, or other continuous improvement practices with the ability to effectively manage ambiguity and work independently.Experience in working across multiple functions and projects with knowledge of training methodologies.Experience working in an FMCG company in Operations/Quality.Understanding of consumer-centric quality management principles in a multi-category environment.Excellent communication, influencing, and interpersonal skills.Effective engagement skills with the ability to influence stakeholders.

 

Technical / Functional / Leadership Skills Required

Experience leading QM/TPM/ or other continuous improvement practicesAbility to work in a multi-geographical environmentExcellent communication, influencing, and interpersonal skills.Good knowledge of Training and capability build toolsHighly resilient and adaptable Creative problem solver

 

Education / Qualifications / Certifications Required

Degree or equivalent in Applied Science, Industrial, Food Technology or Engineering management-related disciplines.

 

 

BELONGING, ACHIEVING, TOGETHERCollaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What we offer you?• We offer a market leading annual performance bonus (subject to eligibility)• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?Were one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.At BAT, we champion collaboration, inclusion, and partnership as the bedrock of our values. We wish to foster an environment where every individual can thrive, irrespective of factors such as gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, as well as diverse perspectives and thinking styles. We recognise that our strength lies in embracing talent from all walks of life, empowering us to develop our culture of inclusivity and better achieve our business objectives.We view career breaks not as obstacles but as opportunities and encourage everyone, without hesitation, to apply. Through our Global Returners program, we provide support to professionals seeking to re-enter the workforce after an extended absence, be it for family care, parental leave, national service, sabbatical, or starting their own venture.Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.We take pride in being a Disability Confident Employer. If you need any reasonable adjustments or accommodations to be made during the recruitment process to support you performing at your best, please inform the recruitment partner who will be in touch should your profile be selected for the role you applied for. We are wholeheartedly committed to optimising your prospects of success by making suitable arrangements so that you may showcase your full potential.