Quality Manager

We are pleased to present a comprehensive review of the Quality Manager position within the Quality and Regulation team. This role offers a significant opportunity for professionals looking to make a tangible impact on the student experience and the operational excellence of a leading educational institution.

The Quality and Regulation team, a vital component of the Strategic Planning and Student Administration (SPSA) directorate, is dedicated to upholding and elevating the university's academic standards and student welfare. As a Quality Manager, you will be instrumental in supporting and enhancing the entire student journey through meticulous quality assurance and enhancement processes.

Advantages for Potential Candidates:

• Strategic Impact: This role places you at the heart of critical university operations. You will be directly involved in shaping and maintaining the integrity of academic programs and student procedures, contributing to the overall strategic direction of the institution.
• Varied and Engaging Work: The position offers a dynamic and multifaceted workload. You will engage with a broad spectrum of responsibilities, including course development and approval, providing expert guidance on academic regulations, and ensuring the fair and effective implementation of crucial student procedures such as complaints, fitness to study, disciplinary matters, and anti-harassment policies.
• Professional Development: The emphasis on an "autonomous decision maker, creative and confident thinker" with a "flexible and positive approach" indicates a supportive environment for professional growth. You will be encouraged to use initiative, contribute innovative ideas for process improvement, and develop your advisory and organizational skills.
• Direct Contribution to Student Success: By ensuring robust quality assurance and adherence to academic regulations, you will play a pivotal role in safeguarding the quality of education and fostering a positive and supportive environment for students.
• Career Advancement: Experience in this role can open doors to further opportunities within higher education quality assurance, academic administration, and strategic planning departments.

Key Considerations for Your Career Path:

• Decision-Making and Advisory Skills: The role demands a high level of accuracy and effectiveness in decision-making, advice, and guidance. Candidates who thrive in environments where they can leverage their expertise to inform and influence are well-suited for this position.
• Organizational Prowess: The ability to independently plan and organize work, coupled with strong initiative and a flexible approach, is crucial for success. You will be expected to manage multiple priorities and ensure efficient service delivery.
• Communication and Interpersonal Skills: Excellent communication and interpersonal skills are paramount, given the advisory nature of the role and the need to interact with various stakeholders across the university. Experience in minute-taking and report writing is also highly valued.
• Higher Education Familiarity: While not essential, previous experience in a Higher Education setting is beneficial. This can provide a head start in understanding the nuances of academic governance and student administration within this sector.
• Language Skills (Desirable): The ability to communicate in Welsh is a desirable attribute, reflecting the institution's context.

This Quality Manager position presents a compelling opportunity for individuals seeking a challenging and rewarding career in the higher education sector. The role offers a chance to contribute significantly to an institution's commitment to quality, student welfare, and strategic advancement.