Repair Technician (Newark, GB)

Career Opportunity: Repair Technician at Currys Newark Distribution Centre

Are you passionate about technology and skilled in bringing products back to life? Currys, the UK's leading tech retailer, is seeking dedicated and meticulous individuals to join their team as Repair Technicians at the Newark Distribution Centre. This is a fantastic opportunity for those looking to build a rewarding career in a dynamic and supportive environment.

The Role: A Deep Dive into Product Repair and Quality Assurance

As a Repair Technician, you will play a pivotal role in ensuring that products meet the highest standards before reaching our customers. Your core responsibilities will include:

• In-depth Product Testing: Conducting thorough functional tests to assess product repair standards, adhering strictly to warranty guidelines.
• Diagnostic Analysis: Performing detailed analysis of mechanical, electrical, and cosmetic damage to determine appropriate repair strategies.
• Quality Control: Upholding world-class customer service by ensuring the quality of all repairs and contributing to customer satisfaction.
• Data Analysis for Improvement: Analysing repair data to identify trends, pinpoint areas for improvement, and proactively reduce repeat issues.
• Team Collaboration: Working effectively within a team, sharing knowledge, and contributing to the development of new skills and techniques through clear communication.
• Target Achievement: Actively contributing to the achievement of departmental productivity and quality targets within set deadlines.
• Health and Safety: Maintaining a safe working environment by adhering to all health and safety policies.
• Continuous Improvement: Embracing a process-driven approach with a focus on identifying and implementing opportunities for continuous improvement.

Key Advantages for Your Career Path:

This role offers significant advantages for candidates eager to advance their careers in the tech repair sector:

• Skill Development: Gain expert-level competency in using diagnostic and test equipment, enhancing your technical skillset.
• Customer Impact: Directly contribute to customer satisfaction by ensuring the quality and reliability of repaired products.
• Career Growth: Currys is committed to your development, offering ongoing training, new opportunities, and skills for life.
• Team Environment: Be part of a collaborative and supportive team where knowledge sharing is encouraged.
• Contribution to Sustainability: As a leading recycler and repairer of tech, you'll be part of an initiative making a positive impact on people and the planet.
• Employee Benefits: Enjoy a performance-related bonus, attractive product discounts on the latest technology, and a range of wellbeing initiatives.

Essential Considerations for Aspiring Candidates:

To excel in this role, you will need to possess the following:

• Technical Proficiency: Expert-level competence in using diagnostics and test equipment.
• Safety Awareness: A strong understanding and adherence to Health & Safety and Electrical Safety standards.
• Analytical Skills: The ability to analyse data and identify patterns that drive improvements in customer satisfaction, such as reducing repeat repairs and enhancing Net Promoter Score (NPS).
• Personal Impact: A high level of personal impact and influence, consistently demonstrating a strong customer focus.
• Teamwork: Excellent ability to collaborate effectively with colleagues.
• Knowledge Sharing: A proactive approach to sharing knowledge to achieve the best outcomes for colleagues and customers.

While not essential, knowledge of the brown goods repair process and basic repair experience would be a valuable asset.

Why Consider This Opportunity?

Joining Currys means becoming part of a company that values its people and is dedicated to helping you grow. You will have the chance to not only shape your own future but also contribute to the future of a pioneering tech retailer. Currys is committed to diversity and inclusion, ensuring a fair and supportive application process for all. If you are ready to take on a challenging and rewarding role, and are passionate about technology and customer service, this opportunity at the Newark Distribution Centre could be the perfect next step in your career.