Residential Assistant

About the University

We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.

The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.

We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes. 

Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.

About the College/Department

THIS OPPORTUNITY IS AVAILABLE FOR UNIVERSITY OF DERBY STUDENT'S ONLY 

Our Campus Life and Student Living department is responsible for essential services that significantly impact the student experience. 

Campus Life is all about the various services that enhance the overall student experience, including sports, recreational facilities and community engagement. 

Whereas our Student Living teams ensure the safety, comfort and compliance of the University's residential estates.

Whichever team you become a part of; student experience is our focus!

About the Role

As a friendly and approachable point of contact for our student residents, you will provide excellent customer service to our residents to ensure the smooth and effective running of the halls accommodation. 

The role is varied and will involve general administration duties along with organisation of events. There may also be an element of looking after the wellbeing of our students and referring them for support if needed. You will be managed by a hall manager and there will be a set shift pattern; you will work 25 hours over a 3 week period on rolling rota. This is for 25 hours active duty hours and be on call at weekends, with opportunity for overtime if desired.

We currently have vacancies at the following halls;

Princess Alice - 2 posts

Agard Court - 1 post

St Christopher's Court - 2 posts

Darley Bank - 3 posts

Flamstead Court - 2 posts

Nunnery Court - 3 posts

This is a fixed term contract commencing on Monday 1st September 2025 until Sunday 5th July 2026. You will be eligible for discounted accommodation. 

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

The interviews will take place week commencing 7th April 2025.

PLEASE BE AWARE THAT THE ADVERTISED JOB WILL REQUIRE YOU TO LIVE IN THE STUDENT LIVING HALLS OF RESIDENCE WHERE YOU WOULD BE WORKING.

About You

We are seeking a highly organised and customer-focused individual with experience in customer service and administration. The ideal candidate will demonstrate a solid understanding of general administrative tasks and report writing, ensuring efficiency and accuracy in all aspects of their work.

The successful candidate will have a clear understanding of what good customer service entails, with the ability to engage positively with a range of stakeholders. Strong IT literacy and proficiency with basic software applications are essential for this role, along with excellent written and oral communication skills to convey information clearly and professionally.

A key requirement is the ability to maintain confidentiality when handling personal data, ensuring compliance with data protection standards. The candidate will also thrive in a small team environment, contributing positively while managing tasks independently where required.

Please note that student's on a Student Visa will not be eligible to apply for this role due to the on call element of the role and the working restrictions attached to Student Visa's.

Benefits

Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)Local Government Pension SchemeSuite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance ProgrammeAccess to a variety of staff discounts at high street retailersDiscounted onsite gymDiscounted access to Devonshire SpaCycle to Work schemeA flexible working environmentA commitment to personal and professional development

Key Contact

For further information and informal enquiries regarding the role, please contact Jo Lewis, Hall Manager via j.lewis@derby.ac.uk

For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk

Important Information

If you are successful, you will be required to undertake a Disclosure and Barring Service (DBS) check.

Any information you provide will be treated in confidence and only used when considering your suitability for the post.

To enable us to process your DBS check please ensure you are able to supply the documentation listed on the DBS website at interview stage.

The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.

Please visit our website for more information.

The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybody's concern.

Please find our Safeguarding pages including our Safeguarding Policy here.

Closing Date: 30 Mar 2025

Area: Operational Support

Salary: £23,865 to £24,213 per annum, pro rata (For exceptional performers, there is scope for further progression up to £27,859 per annum, pro rata)