Residential & Commercial Systems Analyst

This is an exciting opportunity to join the growing Facilities and Estates team at the University of Worcester. The University of Worcester is seeking a Residential & Commercial Systems Analyst to enhance the student accommodation experience and optimise operational systems. This role combines student support, accommodation management, and IT expertise to ensure seamless service delivery.

About the Role

As part of the Estates & Facilities team, you will oversee University Managed Accommodation allocations, support students throughout their stay, and ensure compliance with accommodation standards. You will also act as a systems expert, overseeing technical support, upgrades, and configuration for key platforms such as StarRez.

Key Responsibilities

Support prospective students in their accommodation journey, from application to room selection.Manage room allocations, moves, and swaps to enhance student satisfaction and optimise income.Provide ongoing student support, addressing concerns and promoting independent living.Ensure compliance with the Universities UK Student Accommodation Code and assist with audits.Act as a system super-user, offering training and configuration support.Oversee system upgrades, liaising with IT and external suppliers.Produce technical reports and maintain accurate system documentation.Lead, train, and support Residential & Commercial Apprentices and student staff.Assist with commercial accommodation bookings and summer operations.Respond to incidents and ensure compliance with GDPR and security policies.Collaborate with university departments to enhance the student residential experience.

For full details, please refer to the job description.

About us

The University of Worcester is recognised for its high-quality, inclusive education and strong partnerships that drive social and economic growth. Our diverse student body benefits from a safe, inclusive, and supportive environment designed for academic and personal growth. Our Residential & Commercial department supports a vibrant student community across three campuses:

St John’s Campus – A 43-acre site with academic buildings, landscaped areas, and 789 residential bed spaces.City Campus – Home to repurposed historic buildings, within walking distance of St John’s, with 176 residential bed spaces.Severn Campus – Featuring the University Arena and Riverside Building, hosting major sporting events and conferences.

About you

Essential Criteria

Degree in a relevant subject or equivalent work experience.Experience with IT solutions, software applications, and MS Office to an advanced level.Strong problem-solving skills and ability to manage multiple priorities.Excellent communication and interpersonal skills.Ability to handle confidential information in accordance with GDPR.

Desirable Criteria

Experience with SQL or enterprise-class database systems.Experience managing a small team.

For full details, please refer to the person specification.

What's in it for you?

Annual incremental increase up to £28,759, with the opportunity to progress to £30,488 subject to performance and the university reward schemeUp to 34 days of leave per year (inclusive of bank holidays and University closure days) rising to 39 total days after 5 years’ continuous serviceAttractive Company Pension SchemeAccess to a range of benefits including our Staff Retail Benefits SchemeWellbeing advice and support through our Employee Assistance ProgrammeIn-house training and development supportA friendly, inclusive and supportive culture and work environment

From 1st July 2025, the salary range for this role will increase to £26,338 – £29,959, with the opportunity to progress to £31,637 subject to performance and the university reward scheme.

Queries in relation to this vacancy are welcome and should be directed towards Ian Bufton - Head of Residential and Commercial Services via emailing I.Bufton@worc.ac.uk.

Closing Date: 27 Apr 2025

Sub Department: Professional Services

Salary: £25,138 to £28,759