SACT (Systemic Anti-Cancer Treatment) Navigator

Job Description: SACT (Systemic Anti-Cancer Treatment) Navigator Cromwell Hospital, London SW5 0TU Permanent Competitive Salary + Fantastic Benefits Full Time – 37.5 hours a week Monday to Friday We make health happen. The Systemic Anti-Cancer Treatment (SACT) Navigator is a key role within the multidisciplinary team, responsible for the physical, social and psychological needs of patients and carers who attend the oncology unit throughout their treatment pathway and will, with the support of the Deputy Matron, be responsible for co-ordinating the patient pathway. The post holder will have daily direct contact with patients and their families, providing support, advice and be the main point of contact liaising with the medical, nursing and pharmacy teams. Duties & Responsibilities: Patient Pathway Assist the Senior SACT Navigator to co-ordinate the activities of the oncology unit to maximise efficiency and prevent delays within the pathway. This includes allocating patient space effectively. Liaise with the medical, nursing and oncology pharmacy staff to co-ordinate the supply of SACT so that it is available for the time of each patients appointment. Triaging telephone calls during working hours to provide basic advice, support and signposting. This includes responding to queries from Self-Pay patients, ensuring that they obtain guidance about how to book appointments. Ensuring that all investigations are booked, results are available and authorised appropriately, prescriptions and consent are in place and medication ordered, prior to patients receiving treatment. To scan all medical reports, consents and other documents onto the Oncology Management System (OMS). Ensure the appropriate management of patient information and the co-ordination of patient pathways through collaborative working with medical secretaries, MDT coordinators, clinical nurse specialists and other departments as required. Financial & Insurance Administration Secure pre-authorisation for patient admissions through insurance portals, direct calls, and email correspondence with insurers. Liaise with International Patient Centre for all logs as required. Working with the pharmacy team, provide cost estimates and formal quotes for Self-Pay patients, responding promptly to pricing enquiries. This includes queries from Consultants for their Self-Pay patients. Quality and Governance Review the treatment schedules and ensure that all appointments are correctly booked and that capacity is maximised within the oncology unit. Assist in the development of care pathways and use initiative to implement improvements to the administrative element of the pathway. Patient Centric Communication and Team Collaboration We keep the patient at the heart of everything we do by ensuring clear, compassionate communication and seamless team collaboration for the best possible care experience. Act as a primary point of contact for patients, ensuring that they feel supported and well informed about their admission, treatment and who they can contact for assistance. Build strong relationships with consultants, medical secretaries, nursing staff, pharmacy team, finance teams and other hospital departments to ensure seamless coordination. Professional Development To be responsible for own learning in knowledge base relevant to own clinical area including mandatory training. To participate in regular formal supervision and develop a personal development plan that links into the department, and hospital, goals and objectives. To be responsible for managing own daily timetable of delegated tasks. Skills & Experience required Clinical background & experience working in a clinical environment IT Proficiency – Familiarity with Microsoft Office (Word, Excel, Outlook) and experience using hospital or booking systems (e.g. Compucare 8, insurance portals, CRM systems, or equivalent). Experience working in oncology. Experience in independent healthcare is an advantage. Experience of dealing with people who may be anxious or distressed. Experience of change and implementing new processes. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual performance-based bonus Support with travel costs via a season ticket loan or cycle2work Various other benefits and online discounts Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately Time Type: Full time Job Area: Administration Locations: Cromwell Hospital London Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.