Revolutionize Global Finance: Lead Production Support at Citi

Are you a visionary leader ready to shape the future of global finance? Citi's Technology team is at the forefront of innovation, managing an astounding $5 trillion in daily transactions across 180+ countries. This isn't just a support role; it's an opportunity to be a driving force in redefining financial landscapes through cutting-edge technology. If you're seeking a career where your work impacts economies, your ideas spark innovation, and your growth is actively nurtured, then this opportunity as a Global Custody Production Support Lead is for you.

Key Advantages for Aspiring Candidates:

• Strategic Impact: Play a pivotal role in developing and executing a global production support strategy that directly aligns with critical business objectives and regulatory demands. Your leadership will be instrumental in enabling significant initiatives like Single event processing migrations, Move to Common, and the groundbreaking Custody Digital Ledger program, paving the way for digital asset launches in 2026.
• Innovation and Problem-Solving: Go beyond routine issue resolution. You'll proactively identify and mitigate potential problems, conduct in-depth root cause analyses, and champion IT Service Management principles. This includes driving automation, streamlining workflows, and enhancing monitoring capabilities to ensure the seamless operation of a global financial network.
• Global Leadership and Talent Development: This role offers the chance to lead and mentor a global team. You'll be responsible for performance management, training, and the career development of Production Support staff, fostering a high-performing and engaged workforce.
• Continuous Learning and Growth: Citi is committed to your professional development. Benefit from mentorship, ongoing learning opportunities, and a flexible work environment, including a hybrid model that allows for up to two days of remote work per week.
• Comprehensive Benefits: Beyond a competitive salary that's reviewed annually, you'll enjoy a generous 27 days of annual leave, a discretionary performance bonus, private medical care, life insurance, an employee assistance program, a pension plan, paid parental leave, and exclusive employee discounts.
• A Culture of Inclusion: Citi fosters a workplace where everyone can bring their authentic selves to work. We believe in empowering our employees to thrive and contribute to our collective success.

Key Considerations for Your Career Path:

• Extensive Industry Experience: This role demands a seasoned professional with deep, relevant experience in the financial services industry. A strong track record in crisis management and leading responses to disruptive events is essential.
• Proven Global Leadership: Candidates must demonstrate a proven ability to manage and influence global teams, both directly and through matrixed structures, while effectively managing stakeholders.
• Organizational Transformation Acumen: Experience in driving organizational transformation and demonstrating success in achieving continuous improvement within production environments is highly valued.
• Exceptional Stakeholder and Relationship Management: Building and maintaining strong relationships with internal teams, vendors, and other stakeholders is critical for success in this global role.
• Financial Acumen: Experience with financial planning and a strong understanding of cost discipline are important aspects of this leadership position.
• Educational Background: While a Bachelor's/University degree is required, a Master's degree is preferred, along with significant managerial experience.

If you are a driven and experienced leader passionate about the intersection of technology and global finance, this is an unparalleled opportunity to make a lasting impact. Join Citi and help us build the future of finance.