Security Advisor I, Falcon Complete (Remote, GBR)

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Are you a cybersecurity professional with a passion for protecting organizations and a knack for building strong customer relationships? CrowdStrike, a recognized global leader in cybersecurity, is seeking a dedicated Falcon Complete Security Advisor to join their mission-driven team. This role offers a unique opportunity to contribute to the front lines of breach prevention, working with a cutting-edge AI-native platform that safeguards businesses across diverse industries.

At CrowdStrike, the culture is designed to empower employees, offering both the flexibility and autonomy needed to shape your career path. If you thrive in an innovative environment, possess a relentless drive, and are committed to customer success, this could be the perfect fit for you.

About the Role:

As a Falcon Complete Security Advisor, you will be instrumental in ensuring the overall health and security posture of CrowdStrike's Falcon Complete customers. This position demands a blend of technical expertise, security acumen, and exceptional customer management skills. You'll be at the forefront of guiding clients towards a secure and successful experience with the Falcon Complete platform, directly contributing to CrowdStrike's core mission of stopping breaches.

What You'll Be Doing:

• Assessing Customer Environments: You'll meticulously evaluate customer Falcon environments to ensure they align with established Falcon Complete standards.
• Providing Security Recommendations: Offer actionable recommendations to customers to enhance their security posture and leverage CrowdStrike products more effectively.
• Proactive Outreach: Directly engage with customers upon identifying any misalignment with Falcon Complete standards, fostering a proactive security approach.
• Issue Resolution and Documentation: Document, update, and resolve customer-related issues efficiently, adhering to established procedures and Service Level Agreements (SLAs).
• Reporting and Analysis: Develop and deliver insightful service reports and statistics to customers as requested, demonstrating value and progress.
• Cross-Functional Collaboration: Partner closely with internal CrowdStrike teams, including support, to ensure seamless customer satisfaction and swift resolution of technical challenges.

What You'll Need:

• Customer Focus: A strong sense of customer empathy and the ability to guide clients towards desired security outcomes.
• Communication Skills: Excellent verbal and written communication abilities, crucial for effective customer-facing interactions.
• Technical Proficiency: Adeptness in managing and troubleshooting Windows, Linux, and MAC operating systems.
• Security Foundations: Experience or demonstrated knowledge in threat detection and incident response.
• Educational Background: A Bachelor's degree in Technology and/or Cybersecurity, or equivalent relevant experience.

Bonus Points for:

• Hands-on experience with Incident Management and CSIRT operations.
• Understanding of Change Management processes.
• Knowledge in areas like Malicious Code: Detection and Response, Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR), and Intrusion Detection and Response.
• Proven experience working with complex and sophisticated clients.
• Strong analytical capabilities and an eagerness to continuously learn.
• Demonstrated ability to collaborate effectively across multiple teams to resolve customer issues.
• Previous experience as a security advisor or consultant.
• Familiarity with security frameworks such as ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix, and MITRE ATT&CK.

Why Join CrowdStrike?

CrowdStrike offers a compelling proposition for professionals looking to advance their careers:

• Remote-Friendly Culture: Enjoy the flexibility and autonomy of a remote-first and flexible work environment.
• Competitive Compensation: Benefit from market-leading compensation and attractive equity awards.
• Holistic Wellness: Access comprehensive physical and mental wellness programs designed for employee well-being.
• Work-Life Balance: Enjoy competitive vacation and holiday allowances to recharge.
• Family Support: Benefit from paid parental and adoption leaves.
• Professional Growth: Opportunities for professional development are available to all employees, irrespective of their level or role.
• Community Building: Engage in Employee Networks, geographic neighborhood groups, and volunteer opportunities to foster connections.
• Vibrant Workplace: Experience a dynamic office culture with world-class amenities.
• Global Recognition: Be part of a company proudly recognized as Great Place to Work<sup>®</sup> Certified<sup>™</sup> across the globe.

CrowdStrike is committed to fostering a culture of belonging where every individual is valued and empowered. As an equal opportunity employer, they champion diversity and inclusion, supporting veterans and individuals with disabilities. This is your chance to join a mission that truly matters and shape the future of cybersecurity.