Senior CRM Designer (London, GB)

Unleash Your Creative Potential: Senior CRM Designer at Currys

Are you a visionary designer with a passion for technology and a knack for captivating customer engagement? Currys, the UK's leading tech retailer, is seeking a talented Senior CRM Designer to join their dynamic team at their London Campus in Waterloo. This permanent, full-time role (Grade 4) offers a unique opportunity to shape the future of customer communications and directly impact the brand's connection with millions of tech enthusiasts.

At Currys, the mission is to help everyone enjoy amazing technology. This role is central to that mission, empowering you to translate creative briefs into visually stunning and highly effective CRM assets. If you thrive in a fast-paced retail environment and are driven by data-informed design, this is your chance to make a significant contribution.

Advantages for the Aspiring Candidate:

• Shape Customer Journeys: You'll be at the forefront of designing experiences across a variety of channels, including email, in-app messages, rich push notifications, website banners, landing pages, and even direct mail. This offers broad exposure and the chance to craft compelling narratives for a diverse customer base.
• Innovation Hub: This role encourages bold creative thinking and pushing the boundaries of what's possible in CRM design. You'll have the opportunity to experiment with personalization platforms like Movable Ink Studio, creating dynamic and modular assets that resonate with individual customers.
• Brand Impact: As a Senior Designer, your work will directly influence how Currys communicates its brand purpose: "We Help Everyone Enjoy Amazing Technology." You'll play a key role in maintaining brand consistency while also evolving design systems and playbooks.
• Data-Driven Creativity: This position emphasizes a performance-driven approach. You'll be encouraged to analyze campaign results, leverage A/B testing insights, and iterate on designs to optimize creative effectiveness. This is a fantastic opportunity to hone your skills in a measurable and impactful way.
• Collaborative Environment: You'll work alongside a talented Creative Team, CRM Managers, Developers, and Senior Stakeholders. This cross-functional collaboration fosters learning, idea exchange, and the delivery of high-impact campaigns.
• Professional Growth: Currys is committed to supporting your career development. You'll benefit from ongoing training, new opportunities, and the chance to acquire skills for life, all while being part of a company that values innovation and sustainability.
• Attractive Benefits: Beyond the exciting design work, Currys offers a comprehensive benefits package including 25 days of annual leave, a competitive pension, private medical insurance, life assurance, generous colleague discounts on tech, and a hybrid working model.

Key Considerations for Your Career Path:

• Experience Required: The ideal candidate will possess 4-6+ years of hands-on experience in creative design, with a specific focus on CRM design. This includes a proven track record in concepting, iterating, and delivering high-quality creative assets.
• Technical Proficiency: Strong skills in the Adobe Creative Suite (Photoshop, Illustrator, XD, After Effects) and Figma are essential for collaborative design workflows. Experience with Movable Ink Studio for personalization and a working knowledge of HTML/CSS and responsive design principles are also crucial.
• Retail Pace: The retail environment is dynamic and fast-paced. Candidates should be comfortable managing multiple projects simultaneously, meeting deadlines, and adapting to evolving priorities.
• Strategic Thinking: Beyond just design execution, this role requires an understanding of UX/UI principles and the ability to translate data insights into design improvements. This means thinking strategically about how your designs contribute to business objectives.
• Storytelling Prowess: A passion for storytelling and the ability to weave current design trends and cultural insights into CRM campaigns will set you apart.
• Hybrid Working: While a hybrid model is in place, there's an expectation to meet in person 2-4 times per month. Candidates should be comfortable with this collaborative approach to team interaction.

This Senior CRM Designer role at Currys is more than just a design position; it's an opportunity to be an architect of customer engagement, to innovate within a leading retail brand, and to contribute to a company that is making a positive impact on people and the planet. If you're ready to elevate your career and help millions enjoy amazing technology, Currys is the place to be.