Customer Account Manager

Job Title: Customer Account Manager

Business Function: Customer Development

Location: Kingston Head Office (2 days per week in office)

INTRODUCTION

The Customer Account Manager will be responsible for building strong working relationships with the customer buying team; developing and executing customer business plans at a category level which deliver Underlying Sales Growth, Market Share and Profitability. They are accountable for the day-to-day contact with the customer buyers, supply chain, shopper marketing, internal category management & brand contacts.

JOB PURPOSE

• Love what you do: As a Customer Account Manager, you will be passionate about all aspects of leading your portfolio to competitive growth.

•Love your customer: You will lead Unilever relationship across the respective category – driving growth via strategic alignment and negotiation.

• Do what you say: Drive the Joint Business Planning, execute the agreed 2025 plan, set up a strong ambition and agreement.

• Own it: Leverage our brand assets to deliver new and exciting innovation and activation.

• Be Different: The need for extensive commercial rigor in the assessment and implementation of our Growth Strategy.

MAIN RESPONSIBILITIES BE

Build strong and sustainable customer relationshipsNegotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the Unilever strategy on their categoriesManage the relationship aspects of key customer ‘events, e.g. launching of new products, cost price changes, breaches of trade termsDevelop and deliver the customer strategic business plan for relevant categories, and the joint customer business plan, working closely with the respective internal teamsEnsure the sufficient range satisfying category development and shopper needs is developed for your customersDevelop and deliver an optimal integrated category promotional plan (including selling the plan with the customer)Manage promotional and non-promotional investments with the customer and ensure all agreements are properly documented and storedWork closely with cross functional members of the team to ensure administrative aspects of promotions are completedManage the launch of new products with customers, e.g. selling in the new product, providing samples etc.Ensure effective in-store activation of key events (e.g. promotions, range reviews)P&L Management: Manage the customer P&L for relevant categories and the overall level of customer investmentP&L Management: Delivery of Turnover & Profitability targets for specific categoryEnsure customer is compliant with agreed trade terms; where these are breached seek a resolution and monitor implementationManage in-month performance vs forecast, working closely with respective colleagues and other Cross functional membersManage accruals and pricing accurately and efficientlyVolume Forecasting accuracy including aligning the phasing of buying with the customersProvision of clear up to date inputs into Business Processes (Promotional Evaluation, Customer)Business Planning, sales updates, in store tracking, price claim management etc.Delivery of required admin for the customer – pricing, rebates, New Line Forms, promo proposals, trade terms, contractsetc.Continuous professional development including opportunities to partake in different Value Channel projects.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

Accountability & ResponsibilityConsumer and Customer FocusBias for ActionBuilding Talent and Teams

Skills

​ Customer management & selling essentials - ideally previous experience of performing a CAM rolePrior commercial experience and exposure to P&LProven history of working within a team environmentPrior experience of leading and developing a direct report preferable however not essentialMinimum 3 years relevant Account Management/Field Sales experienceTwo years of Shopper Marketing or Category Management is preferable

What we offer

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion (unilever.com).