Senior Operations Manager reference: 39065

Senior Operations Manager Opportunity at DHL Supply Chain, Birmingham

Are you an experienced leader in logistics or transport operations seeking a challenging and rewarding permanent, full-time role? DHL Supply Chain, a global leader in logistics, is looking for a Senior Operations Manager to join their team in Birmingham (B24 9HY). This is a fantastic opportunity for individuals who are passionate about operational excellence, strategic thinking, and making a tangible impact within a dynamic, fast-paced environment.

This role offers the chance to shape the success of one of the world's most trusted logistics brands. You will be instrumental in ensuring the smooth functioning of global supply chains, driving efficiency, and upholding the highest levels of customer service. If you're ready to elevate your career and take on significant responsibility, read on to discover what makes this position a compelling choice.

What a Typical Day Might Involve:

• Ensuring contractual Service Level Agreements (SLAs) are met and customer requirements are consistently fulfilled.
• Maintaining clear and effective communication across all organizational levels.
• Leveraging Key Performance Indicators (KPIs) and data analytics to measure and drive performance on a daily, weekly, monthly, and annual basis.
• Leading and managing operational and administrative teams, utilizing Operations Management System (OMS) tools effectively.
• Identifying and developing new business opportunities, including contributing to cost modeling and supporting implementation efforts.
• Overseeing strict adherence to Health & Safety and environmental compliance within all operational activities.
• Cultivating a safe, secure, and fair work environment, and upholding Health & Safety Management System (HSMS) audit standards.

Who Will Thrive in This Role?

This position is ideally suited for individuals with a proven track record in the logistics and transport industry. Key attributes and experiences that would make a candidate a strong fit include:

• Demonstrable management experience in Logistics or Transport operations.
• Experience in Contract Management is highly desirable, showcasing your ability to navigate and manage client agreements.
• Experience within the Automotive industry is a plus, offering valuable sector-specific insights.
• Experience working within a unionized environment, indicating an understanding of diverse workplace dynamics.
• Exceptional customer and stakeholder management skills, essential for building strong relationships and delivering on expectations.

Key Advantages and Considerations for Your Career Path:

Joining DHL Supply Chain as a Senior Operations Manager presents a wealth of advantages:

• Career Advancement: This is a leadership role within a globally recognized brand, offering significant opportunities for professional growth and career progression. You'll be at the forefront of operational strategy and execution.
• Impact and Responsibility: You will have the authority to make impactful decisions that directly influence operational efficiency, innovation, and business growth.
• Learning and Development: DHL is committed to its people. You'll have access to tools and processes to enhance your skills in data analysis, team leadership, and business development.
• Work-Life Balance: DHL values the well-being of its employees. The role comes with a generous 33 days of annual leave. Furthermore, they are open to discussing flexible working arrangements, so don't hesitate to inquire during the interview process.
• Comprehensive Benefits Package: Beyond salary, you can expect a robust benefits package including:
  • A generous pension scheme with an 8% employer contribution.
  • Free confidential 24/7 GP consultations for your health and well-being.
  • Access to a wide array of retail and lifestyle discounts, helping you save on everyday expenses and leisure activities.
  • Opportunities for affordable loans, savings schemes, and free mortgage advice, supporting your financial planning.
• Commitment to Inclusion: DHL is dedicated to fostering an inclusive workplace where everyone's contributions are valued and where employees can be their authentic selves. They are proud supporters of the Armed Forces Covenant, actively seeking to leverage the skills of ex-service personnel.

If you are a driven and experienced operations leader looking to join a world-class organization and contribute to the success of global supply chains, this Senior Operations Manager role at DHL Supply Chain is an exceptional opportunity to consider for your next career move.