Senior Product Owner - Nexus

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The Role: Senior Product Owner (Nexus)

Join our Commercial team at British Airways as a Senior Product Owner, where you’ll drive the development and success of our Nexus platform. In this impactful role, you will champion the product vision, manage the product backlog, and steer cross-functional teams toward delivering outstanding customer and business value. As the key liaison between leadership, collaborators, customers, and developers, you’ll play a pivotal role in crafting British Airways’ future digital experience.

What You’ll Do

Define and communicate a compelling product vision that aligns with business strategy and customer needs. Lead one or more cross-functional teams, ensuring clear priorities and alignment to deliver maximum value. Own and refine product backlogs, using data and insights to guide decision-making and improve user outcomes. Collaborate with design and research teams to champion customer-centric development. Work with partners to manage expectations, nurturing positive relationships across departments to drive alignment and impact. Advocate for agile standard methodologies, supporting continuous delivery and improvement. Monitor product performance and return on investment, ensuring delivery meets both user expectations and business objectives. Engage in sprint planning and product ceremonies, championing product excellence and team momentum. Mentor product colleagues and support the evolution of the product lifecycle at British Airways.

What You’ll Bring to British Airways

An attitude that prioritizes innovation and putting customers first. Excels in navigating uncertain situations and is motivated by achieving results. Strong communication and collaboration skills with the ability to simplify complexity. An ability to balance strategic vision with hands-on delivery and team support. Curiosity, creativity, and an entrepreneurial spirit to challenge the status quo.

Your Experience

Deep product ownership expertise gained in complex, fast-paced environments — ideally in technology or travel-focused sectors. Proven track record of leading successful product launches and managing high-value, business-critical initiatives. Familiarity with modern software development practices and technologies (e.g., APIs, React, CI/CD). Skilled in applying data and customer research to drive product decisions and innovation. Proficiency in Agile methodologies and backlog management.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.