Senior Recruitment Services Functional Analyst

Senior Recruitment Services Functional Analyst: An Opportunity to Shape Public Service Transformation

Capita Public Service is presenting an exciting opportunity for an experienced Senior Recruitment Services Functional Analyst to join a pivotal strategic client programme. This role is not just about supporting a project; it's about actively contributing to a multi-phase transformation that prioritizes user-centric service design and the delivery of high-quality recruitment solutions.

For ambitious professionals looking to make a tangible impact within the public sector, this position offers a unique platform. You will play a crucial role in developing Capita's Recruitment Services, ensuring seamless alignment with client needs and Capita's own robust solution capabilities. Reporting to the Capita Recruitment & Learning Services Functional Lead, your expertise will be instrumental in shaping the future of recruitment service delivery.

Key Advantages for Candidates:

• Strategic Impact: Directly influence the design and implementation of critical recruitment services for a major transformation initiative. Your work will be foundational to a more efficient and user-friendly public service.
• Career Development: Gain invaluable experience in large-scale transformation programmes, service blueprinting, operating model development, and user experience-focused design. This is an excellent opportunity to expand your skill set and leadership potential.
• Collaborative Environment: Work alongside dedicated functional teams, client stakeholders, and third-party SMEs, fostering a dynamic and knowledge-rich environment.
• User-Centric Focus: A strong emphasis on user experience means your contributions will directly enhance the journey for individuals engaging with recruitment services.
• Professional Growth: Capita is committed to your development, offering opportunities to explore new paths and advance your career within a diverse and forward-thinking organization.
• Comprehensive Benefits: Beyond a competitive salary of up to £57,500, enjoy a generous holiday allowance, pension scheme, life assurance, and a range of voluntary benefits designed to support your lifestyle and well-being.

Key Considerations for Your Career Path:

• Service Design Expertise: A strong foundation in service design and operating model development, particularly within Recruitment Services, is essential. If you excel in this area, this role will allow you to hone and apply these skills at a strategic level.
• Shared Service & Implementation Experience: Prior experience within shared service environments and multi-party implementation programmes will be highly advantageous. This role requires an understanding of complex stakeholder management and phased rollouts.
• Problem-Solving Acumen: The ability to proactively identify and resolve issues is paramount. This role demands a pragmatic approach to problem-solving, especially during service transition and early operational phases.
• Technical Alignment: You'll need to demonstrate the capability to align service design with out-of-the-box technical capabilities. Experience with ERP solutions, such as Oracle Fusion, and an understanding of digital accessibility standards (like WCAG 2.2) are valuable assets.
• Public Sector Acumen: Familiarity with Government Digital Service (GDS) methodology, awareness of the political and regulatory landscape within public service delivery, and a commitment to digital inclusion and ethics are desirable.
• Transition Management: Experience supporting service transition activities, including testing and planning for phased deployments, will be crucial for success.

This role is an excellent fit for a seasoned Functional Analyst who is passionate about optimizing services, driving transformation, and contributing to meaningful public service outcomes. If you are ready to take on a challenging and rewarding role that allows you to shape the future of recruitment services, we encourage you to explore this exciting opportunity further.