Senior Sales Operations Manager

Capita is seeking a dynamic and experienced Sales Operations Manager to oversee sales activities within our LPS business. This role involves direct liaison with customer accounts and responsibility for selling digital solutions, software, and people-based services. You will also manage new capabilities developed in line with Capita Client Value Propositions. This is an exciting role with scope for the right candidate to influence the future direction of the LPS proposition from Capita. The role is fully home based with some travel to client sites as and when needed. As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds. Job title: Senior Sales Operations Manager Job Description: What you’ll be doing: Oversee all stages of the sales lifecycle from qualification to deal closure. Define and implement strategies for revenue growth, cross/upsell, and new logo acquisitions. Liaise directly with customer accounts to ensure satisfaction and identify new opportunities. Support and occasionally lead opportunity identification efforts. Proactively identify areas for improvement and make recommendations for implementation. Solve problems effectively, identifying areas to improve and resolve issues. Identify new opportunities and areas of productivity efficiency for sales leadership. Run analysis on key performance metrics, providing relevant insights for managing the business. Oversee implementation of enabling systems and tools, working closely with internal systems teams on CRM and Sales Automation tools. Prepare weekly senior leader forecast materials and provide ongoing updates on key business growth/metrics to leadership teams. Project business outlook to inform headcount planning by segment and region. What we’re looking for: Proven experience in sales operations or a similar role. Strong understanding of digital solutions and software sales. Excellent communication and customer liaison skills. Ability to develop and implement effective sales strategies. Proactive problem-solving skills and the ability to identify areas for improvement. Experience with CRM and Sales Automation tools. About us: Capita Public Service – LPS Our world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities. Managing tax and other revenue collection, benefits payments, building control support, IT networks, accounting and much more – we make it easier for council teams to concentrate on front line services. Utilizing your Revenues knowledge, you will champion learning and development within our back offices, ensuring all aspects of employee development from new starter and upskill training through to ongoing support development. What in it for you? Competitive basic salary Scope to shape the LPS’ future business A knowledgeable and supportive team Don’t forget, you’re part of a network of experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you’ll do next: Looking to discover more? Select ‘Apply now’ to fill out our short application and send us your CV. Feel free to reach out to me, Jo Robinson Talent Acquisition Partner for an informal conversation about the role or your wider job search. Equal Opportunities At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. Location: Home-Based - GBR , United Kingdom Time Type: Full time Contract Type: Permanent Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.