Senior Security Operator (Shift worker)

End Date Wednesday 06 August 2025 Salary Range £32,395 - £34,100 We support flexible working – click here for more information on flexible working options Flexible Working Options Job Share, Unable to Offer Agile Options Job Description Summary This is a full time role based in Edinburgh. Job Description JOB TITLE: Senior Security Operator SALARY: £32,395- shift allowance + £625pm LOCATION(S):Sighthill North, Edinburgh HOURS: 35 hours a week – shift = split over 7 days on rotation, 12hour shifts, days, nights and weekends. WORKING PATTERN: Due to the nature of this role its 100% office based. About this Opportunity Join Our Team at the Physical Security Operations Centre! Are you ambitious and enthusiastic about making a difference while ensuring the safety of our colleagues, customers, and premises? If so, we have the perfect role for you! At the Physical Security Operations Centre, we provide 24/7 support to colleagues across the Group, ensuring the safety of our people, customers, and premises. As a valued team member, you’ll bring your expertise in alarm monitoring and incident response to the forefront, while also playing a key role in providing support and guidance and delivering continuous improvement at pace. This role is based in our Physical Security Operations Centre, where you’ll be responsible for a diverse range of activities, including alarm monitoring, incident response, access control, governance, providing advice on security procedures, remotely fixing faults on security equipment, or getting an engineer out to fix the problem. Communication is key as you’ll be speaking to colleagues, suppliers, and the emergency services when responding to security incidents. You’ll also be involved in delivering change, maintaining quality assurance checks, and updating procedures. We are Looking for Someone Who Is: Ambitious about growing their career in security operations. Enthusiastic about protecting others and doing the right thing. Curious and initiative-taking in identifying better ways of working. Collaborative and confident in supporting change across the business. Day-to-Day Responsibilities: Leading a team to deliver excellent service to our customers, providing feedback and guidance Monitoring alarms and being ready to respond to security incidents. Remotely fixing faults on security equipment or coordinating with engineers to resolve issues. Providing support and guidance over the telephone and by email Understanding access control systems and processes Problem-solving and paying excellent attention to detail. Reviewing and updating playbooks and undertaking quality checks Playing a vital role in delivering change at pace in an agile way Being initiative-taking in your approach to personal development and learning Why Lloyds Banking Group Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too… What you’ll need Fantastic customer service skills, over the phone or online A highly motivated mentality, proactive, and driven to achieve individual and collective goals Strong relationship building with colleagues and suppliers A continuous improvement attitude to seek new ideas and opportunities. A solid attention to detail The ability to remain calm and resilient in a busy environment, proactively identifying new/potential risks, and responding to emerging priorities And any experience of these would be really useful Previous experience in a similar role would be beneficial About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes • A generous pension contribution of up to 15% • An annual performance-related bonus • Share schemes including free shares • Benefits you can adapt to your lifestyle, such as discounted shopping •24 days’ holiday, with bank holidays on top • A range of wellbeing initiatives and generous parental leave policies If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.