Senior Service Designer reference: 144095

This opportunity for a Senior Service Designer at Lloyds Banking Group presents a compelling prospect for experienced design professionals looking to make a significant impact within a leading financial institution.

Advantages for Candidates:

• Leadership and Influence: This role offers a unique chance to lead a team of talented designers, researchers, and strategists. You'll be instrumental in shaping the Group's approach to Service Design, providing thought leadership, and mentoring others.
• Strategic Impact: As part of Lloyds Banking Group's ambitious transformation programme, you'll play a crucial role in creating seamless digital experiences that directly benefit millions of customers. Your work will contribute to the Group's mission to help Britain prosper.
• Career Development: The position emphasizes coaching and mentoring, providing opportunities for you to develop your leadership skills and contribute to the growth of other design professionals.
• Diverse and Inclusive Environment: Lloyds Banking Group is committed to fostering an inclusive culture that celebrates diversity. This role offers the chance to work within a supportive environment that values different perspectives and experiences.
• Flexible Working: The company offers hybrid working, allowing for a balance between in-office collaboration and remote flexibility, with at least two days per week in the London office.
• Generous Compensation and Benefits: With a competitive salary range of £90,440 - £106,400, this role also comes with a comprehensive benefits package, including pension contributions, performance bonuses, share schemes, and generous holiday entitlement.

Key Considerations for Candidates:

• 12-Month Fixed-Term Contract (FTC): While this is a significant leadership role, it is a 12-month fixed-term contract. Candidates should be aware of the contract duration and consider how it aligns with their long-term career aspirations.
• Agile Environment: You'll be expected to work effectively within agile teams. Experience with agile methodologies and a comfort in dynamic, fast-paced environments will be beneficial.
• Stakeholder Management: The role requires strong communication and relationship-building skills to manage expectations and incorporate multiple perspectives from various internal stakeholders, including senior leadership and product owners.
• Subject Matter Expertise: A deep understanding and practical application of design thinking methods, journey mapping, blueprinting, and user research are essential for success in this role. You'll need to be confident in acting as the subject matter expert.
• Driving Change: This position involves advocating for Service Design and influencing teams to adopt new ways of working. Candidates should be comfortable challenging the status quo and driving continuous improvement.

Overall, this Senior Service Designer role at Lloyds Banking Group offers a high-impact opportunity for seasoned professionals to lead, innovate, and contribute to shaping the future of banking in the UK. It's an ideal position for those who thrive in a collaborative, forward-thinking environment and are passionate about delivering exceptional customer experiences.