Senior Service Designer reference: 140600

Senior Service Designer (12-Month FTC) - Shape the Future of Banking at Lloyds Banking Group

For ambitious Service Designers seeking a pivotal role in a leading financial institution, this 12-month fixed-term contract opportunity at Lloyds Banking Group presents an exceptional chance to drive transformative change. Based in London, this position offers a competitive salary range of £90,440 - £106,400 and embraces flexible working, including hybrid options and job sharing, to accommodate diverse candidate needs.

Lloyds Banking Group stands as a titan in the UK's financial landscape, serving over 30 million customers and boasting the nation's largest digital bank. Their strategic vision is deeply rooted in an ambitious transformation program, prioritizing a multi-channel approach and significant investment in platforms and people. This role is at the forefront of this initiative, tasked with shaping seamless digital experiences and advancing the practice of Service Design across the entire Group.

Key Advantages for Candidates:

• Impactful Leadership: You will lead a multidisciplinary team, driving bold, transformative ideas from initial discovery through to delivery. This is an opportunity to have tangible influence on customer experiences and business strategy.
• Pioneering Role in a New Team: Joining the newly formed and ambitious Discovery team offers a unique chance to help define its working methods and its impact. Your contributions will be foundational in shaping the future of innovation within the Group.
• Strategic Foresight and Innovation: The role emphasizes strategic foresight, systems thinking, and applying design thinking methods to uncover emerging customer needs and shape them into viable opportunities. This is ideal for designers who thrive on future-facing challenges.
• Mentorship and Craft Development: You'll have the opportunity to develop and mentor designers across the business, elevating the craft and embedding future and systems thinking throughout the organization. This is a chance to leave a lasting legacy.
• Collaborative Ecosystem: You will work closely with a diverse range of stakeholders, including proposition managers, researchers, product owners, engineers, and business partners, fostering a truly collaborative environment for co-creating impactful solutions.
• Commitment to Diversity and Inclusion: Lloyds Banking Group demonstrates a strong commitment to diversity, inclusion, and building a workforce that reflects modern society. They actively welcome applications from under-represented groups and offer support for reasonable adjustments during the recruitment process.
• Comprehensive Benefits Package: Beyond a competitive salary, the role includes a generous pension contribution, an annual performance-related bonus, share schemes, adaptive lifestyle benefits, ample holiday, and robust wellbeing and parental leave policies.

Key Considerations for Your Career Path:

• Fixed-Term Contract: This is a 12-month fixed-term contract. Candidates should consider how this aligns with their long-term career objectives and if they are seeking a project-based role or a stepping stone to future opportunities within a large organization.
• Ambiguity and Pace: The role thrives in ambiguous, fast-moving environments. Success will depend on your ability to navigate complexity, provide clarity, and maintain calm resilience under pressure.
• Stakeholder Management: Strong relationship-building skills and the confidence to engage with and challenge senior stakeholders are crucial for navigating complexity and driving alignment.
• 0-to-1 Development: Proven experience in 0-to-1 product development or product innovation is essential, requiring the ability to translate emerging shifts into desirable concepts.
• Hybrid Working Model: The hybrid working model requires at least two days per week in the London office. Candidates should ensure this aligns with their preferred working arrangements.
• Advocacy and Influence: A significant aspect of the role involves championing Service Design and influencing teams and stakeholders. This requires strong communication and facilitation skills to inspire diverse audiences.

This Senior Service Designer role at Lloyds Banking Group is more than just a job; it's an opportunity to be a key player in a significant transformation, to shape how millions of customers interact with their bank, and to grow both professionally and personally within a values-led, inclusive organization. If you are a visionary Service Designer ready to make a substantial impact, this opportunity is certainly worth exploring.