Senior Service Designer

## Senior Service Designer at Bupa: Crafting Healthier Futures This is an exciting opportunity for a seasoned **Senior Service Designer** to join Bupa, a leading health insurer and provider dedicated to helping people live longer, healthier, happier lives. If you're passionate about transforming complex services into seamless, human-centered experiences, this role offers a significant platform to make a tangible impact.

Bupa's overarching purpose, "to make health happen," is deeply ingrained in their culture. As a Senior Service Designer, you will be instrumental in translating this purpose into everyday customer experiences, ensuring they are intuitive, supportive, and empathetic.

Key Advantages for Candidates:

• Purpose-Driven Impact: This role is more than just a job; it's an opportunity to contribute to a mission that directly benefits the wellbeing of individuals and communities.
• Multidisciplinary Collaboration: You'll be part of a dynamic, multi-disciplinary experience design team, working alongside user researchers, product designers, content designers, and design operations specialists in an agile environment. This fosters continuous learning and a holistic approach to problem-solving.
• Strategic Influence: Bupa is looking to establish and elevate service design. This Senior role offers the chance to be a key player in shaping the future of service design within the organisation, driving innovation and advocacy with senior stakeholders.
• Leadership and Mentorship: Beyond individual contribution, you'll have the opportunity to lead projects, mentor fellow designers, and champion crucial principles like accessibility. This is a chance to nurture talent and foster a positive team culture.
• Career Growth in a Regulated Environment: Experience in an FCA-regulated environment is a bonus, indicating potential for exposure to complex, impactful projects. This can be a significant advantage for career progression in the financial services and healthcare sectors.
• Comprehensive Benefits: Bupa offers a robust benefits package designed to support your wellbeing, including generous holiday allowance, health insurance, an enhanced pension, and various wellbeing programs.
• Commitment to Diversity and Inclusion: Bupa actively champions diversity and encourages applications from individuals with diverse backgrounds. As a Level 2 Disability Confident Employer, they are committed to fair treatment and reasonable adjustments for disabled applicants.

Key Considerations for Your Career Path:

• Service Design Maturity: While Bupa is actively establishing service design, candidates should be comfortable with a degree of proactive influence and shaping processes. If you thrive in environments where you can help build and define, this is an excellent fit.
• End-to-End Thinking: The role requires a strong service design mindset, looking at the entire customer journey from start to finish. Candidates should be adept at identifying and solving problems across both customer-facing and internal (backstage) processes.
• Stakeholder Management: A significant aspect of this role involves building advocacy and influencing senior stakeholders. Strong communication and presentation skills are essential.
• Agile and Design Thinking Proficiency: Familiarity with agile methodologies and design thinking principles, including the creation of customer journey maps and service blueprints, is critical. Practical experience with tools like Figma and UserTesting.com is also expected.
• Hybrid Working Flexibility: The role offers a hybrid working model, with some office attendance required for workshops. Candidates should be comfortable with this arrangement and the potential for collaboration in person.
• Passion for Health and Wellbeing: A genuine interest in Bupa's mission of improving health and wellbeing will resonate strongly and contribute to success in this role.

This Senior Service Designer position at Bupa is an exceptional opportunity for an experienced professional looking to leverage their skills in a role that offers both strategic influence and meaningful impact. If you are driven by a desire to create better experiences for customers and contribute to a healthier world, this role presents a compelling next step in your career.