Site Reliability Engineer

## Unlocking Reliability: A Deep Dive into the Site Reliability Engineer Opportunity at Thomson Reuters Thomson Reuters, a global leader in providing trusted content and technology, is extending an exciting opportunity for a **Site Reliability Engineer (SRE)** to join their Case Center product team within the Service Management, Technology division. This role is not just about maintaining systems; it's about proactively shaping the resilience, performance, and operability of critical customer environments. If you are passionate about automation, possess a knack for problem-solving, and thrive in a collaborative, forward-thinking environment, this position warrants your serious consideration.

This role offers a compelling blend of strategic responsibility and hands-on technical execution. As an SRE, you will be instrumental in ensuring the robust delivery of service outcomes, working closely with product engineering, content, customer service, and broader technology teams. Your contributions will directly impact the reliability and quality of services relied upon by professionals worldwide.

Key Advantages for Aspiring Candidates:

• Impactful Work: Directly contribute to the reliability and performance of a product that supports professionals in their pursuit of justice, truth, and transparency. You'll be part of a company that plays a vital role in upholding the rule of law and driving informed decision-making globally.
• Cutting-Edge Technology: Engage with and enhance systems on Microsoft Azure, leveraging your skills in PowerShell/Python, command-line proficiency, and potentially exploring the practical applications of Artificial Intelligence in system optimization.
• Continuous Improvement & Automation Focus: Drive innovation by developing, configuring, and supporting tooling for monitoring, troubleshooting, and automation. You'll have the opportunity to reduce noise, improve detection and restoration times, and boost operational throughput.
• Collaborative Environment: Work alongside diverse teams, including product engineering, content, and customer service, fostering a shared commitment to delivering exceptional service.
• Growth & Development: Thomson Reuters is committed to your career progression. Benefit from a culture of continuous learning, "Grow My Way" programming, and a skills-first approach that prepares you for an AI-enabled future.
• Exceptional Benefits & Flexibility: Enjoy a hybrid work model, "Flex My Way" policies designed for work-life balance, including up to 8 weeks of work-from-anywhere annually. Access comprehensive benefits, including flexible vacation, mental health days, retirement savings, tuition reimbursement, and resources for holistic wellbeing.
• Inclusive Culture: Join a globally recognized, award-winning organization that champions inclusion, belonging, and flexibility. Live by core values that emphasize customer obsession, winning, critical thinking, rapid learning, and teamwork.
• Social Impact: Contribute to the community through paid volunteer days and opportunities to engage in pro-bono consulting and ESG initiatives.

Key Considerations for Your Career Path:

• Azure Proficiency: A strong foundation in deploying, managing, and troubleshooting applications on Microsoft Azure is essential. If Azure is an area you're looking to deepen your expertise in, this role provides an excellent platform.
• Scripting & Automation Skills: Proficiency in PowerShell and/or Python, coupled with command-line comfort (Bash), is critical for success in automating tasks and diagnosing issues.
• Systems Administration Background: Solid understanding of Windows Server administration is a prerequisite.
• API Integration Experience: The ability to effectively use and integrate APIs will be key to configuring and employing them within business processes.
• AI Foundational Knowledge: While not necessarily deep expertise, a foundational understanding of AI principles and their practical application is a plus and an area for potential growth.
• Desirable Skills: Familiarity with IIS Web Server, SQL Server, networking, ITIL, ServiceNow, Power BI, or Power Apps will be advantageous.
• Educational Background: A Bachelor's degree in Computer Science or a related field, or a professional certification in Microsoft Azure, is preferred.
• On-Call Rotation: Be prepared to participate in a collaborative on-call rotation, which may occasionally require out-of-hours work to meet availability service levels.
• Documentation & Record Keeping: A meticulous approach to producing and maintaining operational documentation and auditable records is vital for secure and compliant operations.

This Site Reliability Engineer role at Thomson Reuters is an exceptional opportunity for an individual looking to make a tangible impact, grow their technical expertise, and contribute to a company that values innovation, collaboration, and employee well-being. If you are driven by a desire to build and maintain resilient systems while embracing a culture of continuous learning and flexibility, this position could be the perfect next step in your career journey.