Senior Software Triage Engineer - Entertainment

Embark on a Leading Role in Entertainment Technology: Senior Software Triage Engineer Opportunity at Sky

Are you a seasoned Software Engineer with a passion for ensuring the seamless delivery of cutting-edge entertainment experiences? Sky is seeking a talented Senior Software Triage Engineer to join their dynamic RDK Triage Engineering team. This is a pivotal role, directly contributing to the success of software releases for a massive network of deployed devices, impacting millions of users globally.

At Sky, innovation is at the core of everything they do. From revolutionary products like Sky Glass and Sky Stream to robust broadband and home security services, Sky consistently pushes the boundaries of what's possible in the entertainment and technology landscape. The RDK platform, powering over 100 million devices, is central to this mission, and this role is critical to its ongoing quality and deployment.

This opportunity offers a chance to work within an advanced, highly integrated development environment that leverages industry-standard tools, cloud infrastructure, and open-source code to drive an agile development cycle and deliver features against aggressive timelines.

Key Advantages for Potential Candidates:

• Impactful Role: You will be at the forefront of ensuring the quality and successful deployment of software for devices used by millions of customers worldwide, directly influencing user experience.
• Technical Breadth: This role provides exposure to a wide array of RDK middleware components, including media players, streaming protocols, web browsers, and connectivity technologies (Wi-Fi, Ethernet, Bluetooth).
• Advanced Tooling & Cloud: Gain hands-on experience with sophisticated development and monitoring tools, including Elastic Stack (ELK), Splunk, Grafana, and AWS technologies (S3, Athena, QuickSight), fostering expertise in data analysis and operational efficiency.
• Leadership & Mentorship: The position offers the opportunity to lead on-time, high-quality releases, mentor junior engineers, and develop your leadership skills within a collaborative team setting.
• Global Collaboration: Work in a dynamic and truly international environment, collaborating with colleagues across the UK, India, and the US.
• Career Growth: Sky is committed to "better careers." This role is an excellent stepping stone for those looking to advance into technical leadership, architecture, or specialized areas within the entertainment technology sector.
• Attractive Rewards: Beyond a challenging and rewarding role, Sky offers a comprehensive benefits package, including Sky Q and Sky Glass at exclusive rates, a generous pension, private healthcare, and a wide array of Sky VIP rewards.

Key Considerations for Your Career Path:

• Deep Technical Expertise: A strong foundation in C/C++, Python, and Linux is essential. Proficiency in scripting languages like Bash or Go is highly valued.
• Problem-Solving Prowess: The ability to diagnose and resolve complex end-to-end issues, often requiring deep dives into source code and system-level diagnostics, is paramount. Experience with log management and analysis tools will be a significant asset.
• Proactive Mindset: This role requires a proactive approach to identifying and mitigating risks, monitoring key performance metrics, and developing new tools and processes to enhance the release triage engineering function.
• DevOps & Automation Acumen: Experience in designing and enhancing operational tools, and architecting DevOps solutions to optimize system performance, will be highly beneficial.
• Data-Driven Decision Making: The capacity to leverage data from millions of field devices, analyze trends, and implement anomaly detection techniques is crucial for informing decisions and driving efficiency.
• Effective Communication: Strong communication skills are vital for collaborating with cross-functional teams (Development, Release, QA) and effectively conveying technical insights to stakeholders.
• Agile Environment Adaptability: The ability to thrive in a fast-paced, agile development cycle, adapting to evolving priorities and delivering against aggressive timelines, is key.

If you are a driven and skilled Software Engineer looking to make a significant impact within a leading global entertainment brand, this Senior Software Triage Engineer position at Sky presents a compelling opportunity to advance your career and contribute to the future of entertainment technology.