Service Architect

Service Architect (ITIL) - Remote (UK)

This is an exciting opportunity for a seasoned Service Architect to join RS Group, a leading provider of product and service solutions with a global reach. This permanent, remote role (based in the UK) offers the chance to shape and evolve IT services across their entire lifecycle, from initial strategy to continuous improvement.

Why This Role is a Career Advancement Opportunity:

The Service Architect role at RS Group is not just about maintenance; it's about innovation and strategic impact. You'll be instrumental in designing IT services that not only meet but exceed customer and business expectations. This position provides a unique platform to:

• Influence Strategic Direction: Engage with business leaders and architects early in the technology request process, shaping requirements and influencing solution architecture to align with enterprise goals and future roadmaps.
• Drive Customer Experience (CX): Develop customer journey maps and incorporate Experience-Level Agreements (XLAs) alongside traditional SLAs, ensuring services are designed with the customer at the forefront.
• Holistic Service Lifecycle Management: Be involved in every facet of the service value chain – engage, plan, design & transition, obtain & build, deliver & support, and improve. This offers a comprehensive understanding and practical application of service management principles.
• Foster Continuous Improvement: RS Group actively encourages a culture of continual service improvement, providing you the space to explore new ways to enhance efficiency, satisfaction, and overall service effectiveness.
• Develop Financial Acumen: Gain hands-on experience in developing detailed financial models for services, including ROI analysis and Total Cost of Ownership (TCO), crucial skills for leadership roles.
• Broad Technology Exposure: The role offers exposure to diverse technologies including Infrastructure, Digital, SaaS, SAP, and Supply Chain, broadening your technical horizons.

Key Considerations for Your Career Path:

To thrive in this role and maximize its potential for your career development, consider the following:

• Deep ITIL Expertise: A strong foundation and proven experience in ITIL 4 practices, particularly across the service value system and service lifecycle, is essential. This role will further hone these skills and expose you to their practical application in a large-scale enterprise.
• Business and Technical Acumen: The role requires a blend of business analysis and service design skills, coupled with technical expertise across multiple domains. This is a chance to bridge the gap between technical possibilities and business realities, a highly sought-after competency.
• Stakeholder Management & Negotiation: You'll be collaborating with diverse stakeholders. Developing your communication and negotiation skills to effectively manage conflicting demands and priorities will be key to success and career progression.
• Architectural Frameworks: Familiarity or experience with architectural frameworks like TOGAF will be advantageous and can be further developed in this role.
• Financial Management Proficiency: The emphasis on financial modelling and cost management for services presents a significant opportunity to build expertise in a critical business function.
• Remote Working & Autonomy: This is a fully remote role, offering flexibility and the opportunity to develop strong self-management and communication skills essential for distributed teams.

RS Group is committed to investing in your development and wellbeing, with a strong focus on diversity, inclusion, and ESG initiatives. This role is an excellent stepping stone for professionals looking to take on greater responsibility, influence strategic decisions, and contribute to a forward-thinking organization.