Field Service Engineer - Cambridge

Field Service Engineer - Life Science: A World of Opportunity to Innovate and Impact Lives

Are you a technically adept individual with a passion for science and a drive to make a tangible difference? This Field Service Engineer role within our esteemed Life Science division presents a unique opportunity to blend your expertise with a mission-driven organization dedicated to enriching lives through innovative healthcare, life science, and electronics solutions. If you're someone who thrives on problem-solving, enjoys dynamic environments, and dreams of contributing to scientific advancements, this role might be your perfect next step.

What You'll Be Doing: The Heart of Our Service Excellence

As a Field Service Engineer, you are the vital link between our cutting-edge technology and our valued customers. Your responsibilities are hands-on and critical to ensuring our clients can push the boundaries of discovery. You will be instrumental in:

• Installation & Commissioning: You'll be the expert, setting up and bringing essential lab water purification systems to life at client sites, ensuring they perform optimally from the outset.
• Maintenance & Servicing: Proactive care is key. You'll conduct regular maintenance to guarantee system reliability and prevent any operational disruptions for our customers.
• Repairs: When issues arise, your diagnostic and repair skills will be crucial in swiftly resolving them, minimizing impact and maintaining customer confidence.
• Validation: Ensuring adherence to the highest industry standards and client specifications through precise validation and calibration of equipment.
• Customer Support & Training: You'll empower our customers by providing exceptional support and training, enabling them to maximize the potential of our systems.
• Dynamic Travel: This role offers a stimulating mix of challenges and new experiences with travel predominantly across the South of the UK, keeping your work engaging and diverse.

Who You Are: The Ideal Candidate Profile

We are looking for curious and capable individuals who can envision the unimaginable. While prior field service experience is a plus, it's not a prerequisite, as comprehensive training and onboarding are provided. Key attributes we value include:

• Educational Foundation: A minimum of an HNC or equivalent qualification in an Engineering or Scientific discipline.
• Technical Acumen: A strong technical background, ideally with experience in field service, particularly with laboratory equipment. Alternatively, a minimum of 2 years' experience working within a laboratory environment would be highly beneficial.
• Problem-Solving Prowess: The ability to skillfully diagnose and troubleshoot technical issues with efficiency and accuracy.
• Customer-Centric Mindset: Excellent communication skills and a genuine commitment to providing outstanding customer service.
• Adaptability: A flexible approach to travel and the ability to thrive in various work settings.
• Collaborative Spirit: A team player who can also work effectively and independently.
• Commercial Awareness: An aptitude for identifying opportunities to generate leads for new hardware, consumables, accessories, and service contracts through our CRM tool.

Your Career Path & Development: Grow with Us

This is more than just a job; it's an invitation to be part of a vibrant community that champions innovation and human progress. We believe that diversity in backgrounds, perspectives, and life experiences fuels excellence. We are committed to fostering an inclusive environment where:

• Continuous Learning: You'll have access to comprehensive training and ongoing development opportunities to grow at your own pace.
• Impactful Work: Your contributions will directly impact millions of lives through our cutting-edge solutions in healthcare and life science.
• Inclusion & Belonging: Join a culture that actively promotes inclusion and belonging, empowering everyone to "work their magic."
• Sparking Discovery: Become part of a team dedicated to advancing science and elevating humanity.

If you are ready to embark on a career that is both challenging and profoundly rewarding, we encourage you to explore this exciting opportunity.