Service Customer Agent (Warrington, Cheshire, GB)

Are you a motivated and practical individual, with the commitment to manage a wide range of customer interactions? With our growing service portfolio we're looking for a Service Customer Agent to jump in and join our exciting future as a key provider of sustainable energy solutions! Region NCE > SBU NCE Service > Customer Support Engineers Operating within the Northern and Central Europe business unit of Vestas Wind Systems, Vestas Celtic Wind Technology Ltd focuses exclusively on selling, constructing, and operating onshore wind power plants in UK and Ireland. With offices in Warrington and Dublin, the Service Department looks after the servicing and maintenance of wind turbines in the UK and Ireland. Vestas Celtic Wind Technology Ltd is synonymous with professionalism, innovation, and the ability of providing robust business solutions for our customers. To reach our targets, we create a workplace for our employees that values openness, motivation, and willpower, encouraging them to undertake exciting tasks. Responsibilities The position of Service Customer Agent works with a team of Agents, Engineers and Customer Managers. This role will empower you to own and maintain the Technical and Operational relationship with a wide range of Customers from large-scale complex Utility companies to autonomous developers and infrastructure investment funds. Your scope of work will be:

Owning, coordinating and resolving customer issues in a systematic way, as well as building and maintaining relationships with customer representatives Providing first-line technical support to customers and be the prime interface between customers and Technical Support and Engineering departments to understand and resolve technical issues and queries Conducting routine customer operational and technical calls & attend business reviews as required Working together and communicating effectively with all departments, in order to maintain a good level of interaction with the field and within the office to quickly inform and advise customers of all service operations; plan changes, delays and overruns; safety and environmental issues, etc. Seeking and identifying new aftermarket sales opportunities and to secure and transact business. Owning and delivering the projects that improve the efficiency of the team, improving the business and the Customer experience.

Qualifications

Previous experience in a customer-facing position, customer service, or technical support Familiarity with wind turbines or rotating machinery, plant, processes, or systems Good knowledge of Microsoft Office package, Excel, PowerPoint, SAP, or Salesforce skills Fluency in English

Competencies

Good stakeholder management and customer service skills Committed and able to stay productive in busy times Problem-solving mentality, able to complete tasks efficiently Focused and eager for improvement Structured and accurate Comfortable communicating and collaborating with customers and colleagues across the UK, Ireland and further

What we offer We offer an exciting chance to engage with our customers on a wide range of our technical offerings within our Service department. You'll get to work with the new long-term projects for the future of our Service business. It's a busy and unpredictable environment where no day is the same. Additional information We look forward to seeing your application as soon as possible, as interviews will be held on a regular basis. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before the 5th of June. All inquiries are treated confidentially.

BEWARE – RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.