Service Operations Officer

Job Description Rolls Royce Care/Yocova Administrator Full time Derby We have an opportunity for a highly skilled Administrator to join the Rolls-Royce Care team within Civil Aerospace. You will provide customers access to our services as well as providing identity and access management support. Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience. We offer excellent development, a competitive salary and remarkable benefits. These include bonus, employee support assistance and employee discounts. What you will be doing: Customer and user Account management and administration. Day-to-day user support both internally and externally facing. Focal point for Rolls-Royce users, acting as key administrator on user account and additional access requirements. Assistance in defining, maintaining and defining user training material. Assistance in defining, maintaining and defining knowledge support articles. Liaising with IT ecosystem providers including Compucentre, DxC, Azure, Yocova etc.. Data processing/manipulation maintaining metrics as required in support of Rolls-Royce Care. Insuring that service is provided within SLA and maintaining delivery of requests/Incidents raised Who we’re looking for: At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These expectations are a key part of our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles. Excellent IT Skills Understanding of the tools such as Rolls Royce Care/Yocova, Identity Access Management (IAM) essential Good communication skills Good customer facing skills Ability to communicate with key stakeholders/customers The professional level and salary of the position will be dependent on the skills and experience of the successful candidate. It is advised that you inform your current manager of your application for this role. We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy here Grade SNBG7-10 Job Category Service Operations Posting Date 19 Mar 2025; 00:03 Posting End Date 02 Apr 2025 Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet vital power needs.