Customer Business Officer

Job Description Customer Business Officer Full time Derby - Hybrid/3 days on-site What you’ll be doing: An exciting opportunity has arisen to join the Civil Aerospace Customer Team as a Customer Business Officer. The Customer Team is globally based and leads the engagement with our airline and aircraft manufacturer customers; we work closely with the Value Streams and lead all Sales, Marketing and Commercial discussions with the airlines. Within the organisation of the SVP Sales and Customer Business, the Sales Support team is responsible for the smooth management of the Sell Value Stream as well as its integration to both upstream and downstream activities. It is accountable for the delivery of change initiatives and improvements, driving delivery and process compliance and facilitating the development of Customer Team strategy. The role will afford you the opportunity to gain an in-depth knowledge of the business key financial and operational drivers as well as the opportunity to spend time at the forefront of our business, developing an understanding and knowledge of our market and the customer space. This is a fantastic opportunity for an enthusiastic, business-focused individual to join our high-performing team, gain a breadth and depth of experience and explore the opportunities available within the Customer Team. Customer experience is not a pre-requisite; however, you will need the passion and drive to learn and add value. Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience. Responsibilities: Facilitating campaign approvals through the scheduling and leading of approval sessions with Senior Stakeholders and their delegates with participants from anywhere in the business as required e.g., Customer Leadership Team and Value Streams, driving a decision-making approach, recording minutes, and following up on action closure. Supporting the planning of Sales Campaigns and being part of the Integrated Campaign Team. Identifying and driving process improvements across the Sales & Customer Business team, focussing on improving our processes, removing waste and increasing time which is value-add. Supporting Sales Directors in ensuring that their management of the Sell Value Stream drives greater campaign success and ensures process compliance. Supporting the business in ensuring success against Performance Indicators, understanding variance, and suggesting recovery plans. Why Rolls-Royce? Work with us and we’ll welcome you into a culture of caring and belonging where you can be yourself. We will listen first, embrace feedback and act with integrity. We will invest in your continuous learning and development, and make sure you have access to a wide breadth and depth of opportunities to grow your career and make a difference. We offer excellent development, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, frequency will depend on business needs, nature of role, what works for the team and for the individual. Discover more on our GBS Service Portal about hybrid working. Who we’re looking for: Being a part of Rolls-Royce, you’ll know we put safety first, do the right thing, keep it simple and make a difference. These principles form our behaviours. They are an essential component of our assessment process and are fundamental qualities that we seek for all roles. Excellent stakeholder management including remote global teams Enthused by working and developing in a customer environment. A good problem-solver with a strong drive for results. Strong organisational skills and communication skills Excellent standard of written English Driven by a Business Improvement focus, to improve efficiency in ways of working. Join us & help Rolls-Royce and our Customers to become a high-performing, competitive, resilient business. The professional level and the salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be Staff Grade 7 - 10. This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade.   It is advised that you inform your current manager of your application for this role. We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy here Grade: SNBG 7 - 10 Closing Date: 25/03/2025 For further information please contact: Anna Kersey (Anna.Kersey@rolls-royce.com) Recruiter: Bobby Chana Job Category Sales Posting Date 11 Mar 2025; 00:03 Posting End Date 25 Mar 2025 Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet vital power needs.