Service Reliability Engineer (GVMC)

## Review: Network Operations Specialist at Sky - A Career in Entertainment Technology This opportunity at Sky, Europe's leading entertainment brand, presents a compelling role for aspiring and experienced network professionals. As a Network Operations Specialist within the Service Reliability team, you'll be at the forefront of ensuring the smooth operation of Sky's extensive telecommunications network, supporting everything from top-quality shows to breaking news. This is more than just a technical role; it's a chance to contribute to a dynamic and innovative industry. ### Advantages for Candidates: * Impactful Work: You'll be instrumental in maintaining a 24/7 network, directly impacting millions of customers. The role offers a unique blend of proactive monitoring, incident response, and change management, allowing you to develop a comprehensive skillset. * Career Development: Sky emphasizes continuous improvement. You'll have the opportunity to contribute to operational procedures and knowledge bases, hone your problem-solving skills under pressure, and gain hands-on experience with a variety of network technologies, including IP core, access, fixed voice, and mobile. * Supportive Environment: Working within a "close-knit team" and being recognized for diversity and inclusion by The Times and Stonewall suggests a supportive and collaborative work culture. The company's commitment to investing in society and fighting racial injustice further points to a values-driven organization. * Innovative Tech Landscape: Sky is not just about content; it's about cutting-edge technology. This role offers exposure to innovative tech that powers Europe's biggest entertainment brand, providing valuable experience in a forward-thinking company. * Hybrid Working Model: Sky embraces hybrid working, offering a balance between in-office collaboration and the flexibility of remote work. This allows for a more adaptable and potentially fulfilling work-life balance. * Vibrant Location: The Brick Lane office in East London offers a dynamic and engaging work environment, with easy access to amenities and public transport, enriching the overall employee experience. ### Key Considerations for Candidates: * 24/7 Operations: This role operates on a 24/7 schedule, requiring flexibility and a willingness to work outside standard business hours. Candidates should be prepared for this operational reality. * High-Pressure Environment: The description highlights the need to act swiftly and resolve issues "under pressure" and "during high-impact incidents." A calm demeanor and strong decision-making skills are crucial. * Technical Depth Required: A solid understanding of IP networking, voice and mobile core networks, signalling protocols, and troubleshooting is essential. Familiarity with CLI-based tools and network management platforms, as well as transmission and CDN domains, will be highly beneficial. * Adaptability is Key: The fast-paced nature of the entertainment industry and evolving technologies means a willingness to adapt to new processes and technologies is highly valued. * Communication Skills: The ability to communicate technical issues clearly to both technical and non-technical audiences is paramount, especially during incident coordination and updates. * Criminal Record Check: Be aware that a criminal record check is part of the application process, and depending on the role and any convictions, an offer may be withdrawn. In summary, this Network Operations Specialist role at Sky is an excellent opportunity for individuals seeking to build a rewarding career in a leading entertainment technology company. If you possess strong technical acumen, a proactive mindset, excellent communication skills, and thrive in a dynamic, supportive environment, this position offers significant potential for professional growth and personal impact.