Service/UX Designer - 12 Months Full Time Contract

Opportunity Spotlight: Service & UX Designer - Shape Future Experiences

Are you a design visionary passionate about crafting exceptional user experiences across both digital and physical realms? This Service and UX Designer role offers a compelling opportunity to blend the strategic thinking of service design with the hands-on execution of UX design. If you're eager to influence how services are delivered and experienced at scale, this position might be the perfect next step in your career.

This hybrid role is designed for individuals who understand that a truly seamless experience goes beyond the digital interface. You will be instrumental in mapping end-to-end customer journeys, pinpointing critical pain points, and designing integrated solutions that harmonize business objectives with genuine user needs. This is your chance to make a tangible impact by shaping intuitive and effective touchpoints, whether they are digital, physical, or human interactions.

Key Advantages for Your Career Growth:

• Holistic Design Impact: Move beyond just digital interfaces to influence the entire service ecosystem. This role provides a unique platform to understand and shape the complete customer journey, offering a broader perspective than many specialized UX roles.
• Strategic Influence: You will not only design but also contribute to setting the strategic direction for product development UX, a critical function within the organization. This involves working closely with senior management, demonstrating your ability to think strategically and drive change.
• Cross-Functional Collaboration: Collaborate with diverse teams, including technical and non-technical stakeholders. This fosters invaluable communication and negotiation skills, preparing you to articulate design decisions effectively across different levels of an organization.
• End-to-End Project Ownership: From user research and wireframing to prototyping and iterative testing, you'll have the opportunity to lead and own various stages of the design process, building a robust portfolio and a comprehensive skill set.
• Risk Management & Business Acumen: This role emphasizes understanding and managing product development risk, along with conducting market research. This exposure to business strategy, financial performance, and competitive landscapes will significantly enhance your business acumen.
• Career Progression: Whether you thrive as an individual contributor driving technical direction or as a people leader shaping teams, the "Vice President Expectations" outlined suggest clear pathways for growth and leadership development within the organization.
• Location Flexibility: With opportunities available in both Glasgow and London, you have the choice to align your career with your preferred work location.

Key Considerations for Aspiring Candidates:

• Dual Design Expertise: A strong foundation in both service design principles (people, processes, touchpoints) and UX design (user-interface interaction) is essential. Be prepared to showcase your experience in both areas.
• Portfolio Prowess: Your portfolio is your most powerful tool. It should clearly demonstrate your ability to map end-to-end journeys, design compelling interfaces, and showcase the impact of your work.
• Research and Iteration Skills: Proficiency in user research methodologies and a proven track record of conducting usability testing and iterating designs based on feedback are critical.
• Tool Proficiency: Familiarity with industry-standard design tools such as Figma, Sketch, or Adobe XD is a prerequisite.
• Strategic and Analytical Thinking: The role requires more than just design execution; you'll need to demonstrate sophisticated analytical thought, the ability to define complex problems, and develop innovative solutions. Understanding of risk and controls, change management, and strategic thinking will be beneficial.
• Alignment with Values: A deep understanding and embodiment of the organization's core values (Respect, Integrity, Service, Excellence, Stewardship) and mindset (Empower, Challenge, Drive) are expected.

This Service and UX Designer position represents a significant opportunity for professionals looking to deepen their expertise in user-centered design, gain strategic business insights, and contribute to shaping impactful services. If you are a proactive, collaborative, and strategically minded designer, this role offers a challenging and rewarding path forward.