Site Reliability Engineer

Career Opportunity: Lead Site Reliability Engineer (SRE) - Consumer Servicing & Engagement Platform

This is an exceptional opportunity for an experienced Site Reliability Engineer to step into a leadership role within Lloyds Banking Group's Consumer Servicing & Engagement (CS&E) Platform. The CS&E team is at the forefront of revolutionizing the digital customer experience, aiming to create a unified, seamless, and engaging self-service journey for personal customers across all devices. If you're passionate about driving operational excellence, mentoring teams, and significantly impacting service delivery, this role offers a compelling career advancement.

Key Advantages for Candidates:

• Leadership & Mentorship: This position offers a clear path for career growth, with the responsibility to lead and mentor a team of SREs. You will set the direction for the SRE practice within the Engagement Lab, fostering a culture of continuous improvement and knowledge sharing.
• Impactful Work: You will play a crucial role in identifying and prioritizing service improvements that directly influence Service Level Objectives (SLOs). Your work will have a tangible effect on the digital customer journey and the overall success of the platform.
• Global Team Management: The opportunity to line manage SREs across both India and the UK provides invaluable experience in managing distributed teams, enhancing your cross-cultural collaboration and leadership skills.
• Cloud Expertise & Automation: A strong focus on Google Cloud Platform (GCP) engineering, orchestration, and infrastructure automation will allow you to deepen your expertise in modern cloud technologies. The role also emphasizes the use of Python for automation and monitoring, a highly sought-after skill set.
• Strategic Responsibility: Ownership of key areas within the cloud infrastructure, including the management of data management systems and leading ServiceNow governance, provides significant strategic and technical responsibility.
• Flexible Working: The company supports a hybrid working model, allowing for a balance between in-office collaboration and the flexibility of remote work.
• Comprehensive Benefits: Beyond the competitive salary range of £70,929 - £78,810, candidates can expect a generous benefits package including pension contributions, performance bonuses, share schemes, adaptable lifestyle benefits, ample holiday, and robust wellbeing initiatives.

Key Considerations for Candidates:

• Proven Leadership Experience: The job description clearly emphasizes the need for proven experience as a Lead SRE with a demonstrated track record of managing distributed teams. Candidates should be prepared to showcase their leadership capabilities.
• ServiceNow Proficiency: Hands-on experience with ServiceNow, particularly its risk, change, incident, and problem modules, is a core requirement. Familiarity with its governance and data management aspects is essential.
• Cloud & Scripting Skills: While GCP experience is preferred, a strong understanding of cloud engineering principles, orchestration, and infrastructure automation is critical. Proficiency in Python for scripting and automation is also a must-have.
• Risk Assessment & Mitigation: The ability to assess and mitigate implementation risks across complex, interdependent product portfolios is a significant aspect of the role. Candidates should highlight their experience in this area.
• Stakeholder Management: Strong communication and stakeholder engagement skills are vital for collaborating effectively with various internal and external teams, ensuring alignment on tooling, processes, and risk mitigation strategies.
• Continuous Learning: The "nice to have" section points towards a desire for candidates who are proactive in adopting best practices from the wider SRE and technical communities, and who are familiar with Infrastructure as Code and DevOps tooling.

This role is an excellent stepping stone for SREs looking to transition into a senior leadership position, offering a blend of technical depth, strategic oversight, and people management within a forward-thinking digital platform team. If you're motivated by driving positive change and shaping the future of customer engagement, this opportunity at Lloyds Banking Group is certainly worth exploring.