Specialist, IT Support (CASI)

## IT Support Specialist: A Crucial Role for System Integrity and User Success This IT Support Specialist position offers a dynamic and impactful opportunity for a seasoned IT professional looking to play a pivotal role in maintaining and enhancing an enterprise-wide technology infrastructure. If you are passionate about ensuring the smooth operation of systems, empowering end-users, and contributing to strategic IT initiatives, this role presents significant advantages for your career development.

At its core, this position is responsible for the high availability, security, and integrity of critical IT systems, including operating systems, application systems, networks, databases, and cloud hosting facilities. You will be instrumental in organizing, installing, securing, and supporting CASI's computer systems, encompassing Local Area Networks (LAN), Wide Area Networks (WAN), and other vital data communication systems.

• First Point of Contact & Problem Solver: As the initial technical liaison for users across various communication channels (phone, email, in-person), you'll hone your communication and diagnostic skills, becoming adept at resolving a wide range of technical challenges. This experience is invaluable for building strong interpersonal and troubleshooting abilities.
• Comprehensive System Management: You will gain hands-on experience in installing and configuring a broad spectrum of technologies, including operating systems, software, hardware, security tools, databases, and networks. This comprehensive exposure will broaden your technical expertise and understanding of interconnected IT environments.
• Strategic End-User Services: This position involves significant collaboration with peers on the planning, support, and maintenance of end-user services. You'll have the opportunity to contribute recommendations for critical operational issues, directly impacting user experience and productivity.
• Performance and Capacity Planning: You will contribute valuable feedback for capacity planning with IT managed services providers, and be responsible for asset procurement and disposal. This aspect of the role offers exposure to strategic IT asset management and performance metrics, crucial for understanding the business impact of IT decisions.
• Driving End-User Adoption and Innovation: A particularly exciting element of this role is leading 24x7 support activities focused on end-user education and adoption. You'll research, recommend, and evaluate new products and solutions, contributing to future roadmaps for end-user services, hardware, mobility, and cloud computing. This is a fantastic opportunity to influence the technological direction and champion innovation.
• Continuous Service Improvement: You will contribute to continual service improvement plans, ensuring the overall enhancement of end-user services and hardware. This focus on optimization and proactive problem-solving will develop your strategic thinking and process improvement skills.

• Technical Breadth and Depth: The role demands a strong foundation across various IT domains. Candidates with a Bachelor's degree in IT or a related field and 4-7 years of experience in IT Operations and end-user support will be well-positioned.
• Microsoft Ecosystem Expertise: Significant experience (7+ years) with Microsoft Office 365 and related services, along with mobile application deployment methodologies, is a key requirement.
• Complex Troubleshooting: The ability to troubleshoot complex integrated services across different operating environments is essential.
• Scalable Environment Experience: Experience supporting large personal computing environments will be highly beneficial.
• Network Acumen: A strong understanding of residential Wi-Fi networks and internet service providers is a unique and valuable asset for this position.
• Commitment to Ethics and Compliance: Beyond technical skills, a strong commitment to integrity, honesty, and ethical conduct is paramount. This role requires you to be a champion of a compliant culture and to proactively address concerns.

This IT Support Specialist position is more than just a technical role; it's an opportunity to be a guardian of critical systems, a facilitator of user success, and a contributor to strategic IT evolution. If you possess the required skills and a proactive, solution-oriented mindset, this role offers a rewarding path for professional growth.