Station Experience Manager - Part Time

Embark on a Rewarding Career with East Midlands Railway (EMR) as a Station Experience Manager - Leicester (Part-Time Job Share)

East Midlands Railway (EMR) is more than just a train operator; it's a dedicated team of over 2,600 individuals committed to safety, customer delight, and building a sustainable railway for the East Midlands. With a nine-time "Top Employer" accreditation and Gold accreditation for "Inclusive Employers Standards," EMR deeply values its people, fostering an environment where authenticity is celebrated and every employee feels empowered. This commitment translates into exceptional opportunities for those looking to make a tangible impact.

We are excited to present a unique part-time opportunity for a Station Experience Manager at Leicester Station, operating as part of a job share over three days per week. This role also includes essential on-call duties, offering a dynamic and multifaceted career path.

Why This Opportunity is a Game-Changer for Your Career:

• Impactful Leadership: As a Station Experience Manager, you will be at the forefront of delivering exceptional customer experiences and ensuring the seamless operational flow of a 24/7 environment. Your leadership will directly shape the station's performance and customer satisfaction.
• Customer-Centric Focus: EMR places customers at the heart of its operations. This role offers a prime opportunity to champion this ethos, drive continuous improvement, and enhance the passenger journey through innovative service delivery.
• Comprehensive Operational Oversight: This position provides broad exposure to critical station functions, from safety and security compliance to operational excellence, revenue growth, and financial management. You'll gain invaluable experience across multiple business disciplines.
• Team Development and Empowerment: You'll have the chance to inspire, coach, and develop a dedicated station team. This is an opportunity to cultivate a high-performance culture, drive engagement, and build a skilled and motivated workforce.
• Strategic Stakeholder Engagement: Building and nurturing relationships with key internal and external stakeholders, including Network Rail, other train operators, and local authorities, is a core component. This will hone your negotiation and collaboration skills.
• Commitment to Diversity and Inclusion: EMR is actively working to foster a more diverse workforce. This role is ideal for individuals who are passionate about creating an inclusive environment and contributing to a company that values authenticity and representation.

Key Considerations for Aspiring Candidates:

• Part-Time & Job Share Flexibility: This role is structured as a part-time position across three days per week within a job share. This offers a degree of flexibility that can be attractive for managing work-life balance.
• On-Call Responsibilities: The inclusion of on-call duties means candidates should be prepared for this aspect of the role, which is crucial for ensuring continuous operational coverage and swift response to incidents.
• Unionized Environment Experience: Significant experience in managing within a unionized environment, with complex terms and conditions, and undertaking collective bargaining is a key requirement. This suggests a need for strong interpersonal and industrial relations skills.
• Financial Acumen and P&L Accountability: The role demands strong commercial awareness, financial acumen, and proven track record in managing multi-million-pound operations with P&L accountability. Candidates should be comfortable with budget management and financial performance monitoring.
• Transformational Leadership: EMR is looking for leaders who can drive cultural change and deliver transformational improvements. Candidates with a proven ability to inspire and guide teams through significant initiatives will be highly valued.
• Blind CV Screening: Be aware that EMR employs a blind screening process. Ensure all personal identifying information is removed from your CV to facilitate this objective assessment.

What EMR Offers:

• A competitive salary and a comprehensive benefits package.
• The significant perk of free and discounted rail travel, not just for yourself but also for your friends and family.
• Generous annual leave entitlement of up to 32 days.
• A secure defined benefit pension scheme.
• Dedicated career development opportunities, demonstrating EMR's investment in its employees' growth.

If you are a dynamic leader with a passion for operational excellence, customer service, and driving positive change, and you are seeking a part-time role with significant responsibility and development potential, this opportunity at East Midlands Railway could be the perfect next step in your career journey.