Station Experience Manager - Part Time

Review: Station Experience Manager (Job Share) - Leicester with East Midlands Railway

East Midlands Railway (EMR) presents an exciting opportunity for a seasoned and dynamic leader to join their esteemed "One Team" as a Station Experience Manager for Leicester. This role, offered as a part-time, three-day-per-week job share, is a testament to EMR's commitment to fostering a collaborative and supportive work environment. With a strong emphasis on customer-centricity, operational excellence, and employee empowerment, this position is ideal for individuals looking to make a tangible impact on a vital public service.

Key Advantages for Candidates:

• Impactful Role: As a Station Experience Manager, you will be instrumental in shaping the daily experience of thousands of rail passengers, directly contributing to customer satisfaction and the overall success of EMR.
• Growth and Development: EMR is a Top Employer and champions career development. This role offers the chance to lead a dedicated team, hone your leadership skills, and contribute to significant operational improvements.
• Employee-Centric Culture: EMR's commitment to valuing its people is evident in its "Gold accredited for Inclusive Employers Standards" status. You'll be joining an organisation that empowers authenticity and promotes inclusivity.
• Work-Life Balance (Part-Time): The job share arrangement offers a unique opportunity to manage responsibilities effectively while potentially achieving a better work-life balance, dedicating three focused days per week to this impactful role.
• Comprehensive Benefits: EMR offers a competitive salary, a generous free and discounted rail travel package (for yourself, friends, and family), up to 32 days annual leave, and a defined benefit pension scheme – demonstrating a strong commitment to employee well-being and financial security.
• Strategic Stakeholder Engagement: The role necessitates collaboration with a wide array of stakeholders, including Network Rail, train operators, and local authorities, providing invaluable experience in strategic partnership building and cross-organizational influence.

Key Considerations for Candidates:

• Operational Demands: This is a 24/7 operational environment, requiring a proactive approach to safety, security, and the ability to develop robust contingency plans for service disruptions.
• Leadership Experience: The role demands significant experience in leading teams, particularly within a customer-focused, operational setting. Candidates should be adept at inspiring, coaching, and developing staff.
• Unionised Environment: Experience working within a unionised environment, navigating complex terms and conditions, and engaging in collective bargaining is a crucial requirement for success in this role.
• Financial Acumen: Strong commercial awareness and financial management skills are essential, including managing budgets and understanding profit and loss accountability for multi-million-pound operations.
• On-Call Duties: Be prepared for on-call responsibilities, which are an integral part of ensuring the continuous smooth operation of the station.
• Blind Screening Process: To ensure fairness and impartiality, candidates are required to remove all personal identifying information from their CVs during the application process.

This Station Experience Manager position at East Midlands Railway is more than just a job; it's an opportunity to be at the forefront of customer service innovation within the rail industry. If you are a results-oriented leader with a passion for creating exceptional passenger experiences and possess the required operational and leadership acumen, this role offers a rewarding and impactful career path. EMR's commitment to diversity also means they actively encourage applications from under-represented groups, aiming to build a workforce that truly reflects the communities they serve.