Strategic Affordability Propositions Senior Manager

End Date Friday 21 March 2025 Salary Range £90,440 - £106,400 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Strategic Affordability Propositions Senior Manager LOCATION(S): Chester or London HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days per week) in one of our office sites mentioned above About this opportunity This is an exciting opportunity to lead one of the Consumer Lending teams with a goal to transform how we engage and serve customers using propositions including Your Credit Score (YCS) and new Data Products In Customer Affordability & Data we lead on three areas: Helping customers understand how much they can sustainably borrow regardless of the product they choose or the channel they reach us Redefining how we assess affordability and eligibility across products and journeys Developing data capabilities across products to understand and serve our customers better What does the role entail? We are looking for someone that is highly motivated to make a difference to customers, drive strategic change, collaborate with internal and external partners, as well as lead a high performing team. Your work will transform our journeys, help consumers understand what they can sustainably borrow, and create seamless customer experiences by using new technology and data. This leadership role works horizontally across The Group with teams such as Credit risk, Consumer Relationships & Consumer Lending. A little more about our products; Launched in Sep 2021, YCS now has over 11m registered users who trust us to be a meaningful part of their financial journey. Our 2025 vision is ambitious; educating and empowering customers, & leading the way on personalisation and eligibility. 6m customers have given us their Income & Expenditure information which we used to create even more data-led personalised interactions and identify new relationships What you’ll need You’ll have previous experience in product or journey design and how to use data and technology to help customers You’ll know how to engage and influence across the organisation to make an impact for customers and the business. You’ll ideally have experience of delivering against stretching plans and understand how to extract value from our data and customer propositions, while being adept at prioritisation. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days’ holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future. Should you wish to contact us for any reason, please email us at: careers@lloydsbanking.com For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.