Student Success Advisor

Student Success Advisor Opportunities at the Royal College of Art

Are you passionate about empowering students and contributing to a world-class educational experience? The Royal College of Art (RCA) is seeking two dedicated Student Success Advisors to join their newly established Academic Registry and Student Success Team. This is a fantastic opportunity to be at the forefront of a significant initiative to enhance student support and embed a culture of success within a globally renowned institution.

This permanent, full-time role offers a chance to make a real impact by providing vital first-line support to students across a wide spectrum of university life. From financial guidance and wellbeing to housing concerns and academic processes, you will be instrumental in ensuring every student feels heard, valued, and equipped to thrive during their time at the RCA.

Key Advantages for Potential Candidates:

• Shape a New Service: You'll be joining at an exciting developmental phase, contributing directly to the launch of a new enquiry triage system and influencing the evolution of student support services.
• Impactful Role: Directly contribute to the wellbeing and academic success of students in a highly supportive environment. Your work will have a tangible positive effect on the student journey.
• Diverse Responsibilities: The role offers a broad range of support activities, from one-to-one casework and crisis intervention to assisting with complex applications and collaborating with various university departments. This provides ample opportunity for skill development and diverse experience.
• Collaborative Environment: Work within the vibrant Student Centre, a hub designed to foster inclusion, community, and belonging. You will collaborate closely with academic and professional services colleagues, promoting a holistic approach to student support.
• Professional Development: The opportunity to utilize and potentially further develop skills in areas such as mental health first aid, welfare advice, and student support systems.
• Prestigious Institution: Be part of the Royal College of Art, a leading institution in art and design, offering a stimulating and creative work environment.

Key Considerations for Your Career Path:

• Frontline Support Experience: This role requires a strong foundation in welfare, advice, or support services. Candidates with experience in higher education, charities, or community settings will find this a natural progression.
• Empathy and Resilience: The ability to be calm, compassionate, and resilient when supporting students, particularly those in distress or facing complex issues, is paramount. Mental Health First Aid training is a significant asset.
• Communication Skills: Excellent interpersonal and communication skills are essential to effectively engage with a diverse student population and collaborate with colleagues.
• Problem-Solving Prowess: You will be expected to navigate a variety of student challenges, requiring strong problem-solving abilities and a proactive approach.
• Commitment to Inclusion: A clear understanding of equality, diversity, and inclusive practice is vital for providing equitable support to all students.
• Advantageous Skills: While not always mandatory, experience in student funding, disability support, or housing advice, and familiarity with enquiry management systems, will be highly beneficial.

This is an exceptional opportunity for individuals looking to advance their careers in student support within a leading creative arts institution. If you are driven by a desire to make a difference and are eager to contribute to an evolving student success framework, we encourage you to explore this role further.