Supermarket Assistant, Team Leader Nights reference: R-186890

Career Opportunity: Team Leader at Waitrose & Partners (Chichester)

Are you a driven individual with a passion for exceptional customer service and a knack for leadership? Waitrose & Partners is seeking a dedicated Team Leader to join their Chichester branch. This role offers a unique opportunity to be part of the UK's largest employee-owned business, contributing to a legacy of quality, service, and a genuine passion for food.

The Opportunity: Leading with Purpose

As a Team Leader, you will be at the forefront of delivering the renowned Partner-led service that distinguishes Waitrose. Your primary focus will be on enriching the customer experience, ensuring every shopper feels valued and inspired by the quality of food and the passion of the team. This role is more than just managing tasks; it's about fostering loyalty, driving sales, and embodying the core values of the Partnership.

Key Responsibilities & Daily Impact:

• Elevating Customer Experience: Directly contribute to outstanding customer interactions, making a tangible difference in their perception of the Waitrose brand.
• Supporting Management: Collaborate with the shop's management team on essential managerial duties, ensuring seamless operations.
• Partner Development: Guide and support your team to operate efficiently, safely, and in adherence to all legal requirements.
• Operational Excellence: Oversee critical shopkeeping tasks, including stock replenishment to ensure shelves are always inviting and products readily available.
• Fulfilling Customer Needs: Manage and prepare online orders for delivery, as well as support Click & Collect and on-demand customer requests.
• Driving Commercial Performance: Proactively identify opportunities to improve shop performance, reduce wastage, and maximize sales and profit.
• Maintaining Standards: Ensure a safe, tidy, and welcoming environment for both Partners and customers.

Advantages for Aspiring Professionals:

• Ownership & Rewards: Become a Partner in the UK's largest employee-owned business, sharing in its success and rewards. This unique model fosters a strong sense of belonging and shared purpose.
• Career Growth: This role is a stepping stone within the Partnership, offering opportunities for further development and advancement, particularly with desirable skills like Duty Manager Training.
• Competitive Compensation: The role offers a competitive hourly rate of £13.64. Additionally, a Night Premium of £3.50 per hour will be applied to all hours worked between 22:00 and 06:00, making night shifts particularly attractive.
• Work-Life Balance: The Partnership is committed to supporting a healthy work-life balance and offers flexible working arrangements where possible, including compressed hours or alternative contract types. Discuss your preferences during the interview process.
• Nights & Premium Pay: This full-time opportunity (37.5 hours per week) involves working 4 nights a week between 20:00 and 07:00, with the added benefit of the Night Premium for overnight hours.
• Impactful Role: You will play a vital role in shaping the customer's impression and fostering long-term loyalty, directly contributing to the success of the Waitrose brand.

Key Considerations for Your Career Path:

• Leadership Experience: Strong people and leadership skills are essential, along with a good understanding of retail operations and maximizing commercial success.
• Customer-Centricity: Proven experience in a customer-facing role is crucial, as you'll be the face of Waitrose for many.
• Stakeholder Management: The ability to work effectively with various stakeholders, including third parties and the wider Partnership, will be key to success.
• Age Requirement: Applicants must be 18 years or over due to working time regulations.
• Vetting: Be aware that some roles may be subject to pre-employment vetting, which could include DBS checks and financial probity checks.
• Application Timing: Vacancies can close early due to high demand, so it is recommended to apply as soon as possible.

This Team Leader position at Waitrose & Partners is an excellent opportunity for individuals looking to build a fulfilling career within a supportive, employee-owned environment. If you are ready to lead with passion and make a real difference, we encourage you to explore this exciting prospect.