Supermarket Assistant, Team Leader Nights reference: R-192293

## Unlock Your Leadership Potential: A Deep Dive into the Waitrose Team Leader Opportunity For aspiring retail leaders seeking a dynamic and rewarding career, the Team Leader position at Waitrose presents a compelling opportunity to make a tangible difference. This role goes beyond traditional management, inviting individuals to embody the core values of the John Lewis Partnership – a unique employee-owned business committed to exceptional customer service and a passion for quality food. **What Makes This Opportunity Stand Out?** This role offers a rich environment for growth and impact, with several key advantages for potential candidates: * **Be a Brand Ambassador:** As a Team Leader, you'll be at the forefront of the Waitrose brand, directly influencing customer perception through your leadership and the exceptional service delivered by your team. Your ability to foster a "Partner-led" culture, where passionate individuals serve food lovers, is central to Waitrose's competitive edge. * **Drive Customer Loyalty:** The core of this role is building lasting customer relationships. Your drive to go the extra mile, ensuring both customers and fellow Partners feel supported, will directly contribute to customer trust, loyalty, and repeat business. * **Financial Incentives:** Beyond your base contractual pay, this role includes a **Night Premium of £3.50 per hour** for all hours worked between 22:00 and 06:00. This offers a tangible financial benefit for those willing to work during these hours. * **Ownership and Reward:** As part of the John Lewis Partnership, you are not just an employee, but a **Partner**. This unique ownership model means you share in the rewards and successes of the business, fostering a sense of collective responsibility and belonging. * **Continuous Improvement:** You'll have the opportunity to be proactive in driving the commercial performance of the shop. This includes identifying areas for improvement, reducing wastage through diligent product management, and contributing innovative ideas to enhance operations. * **Diverse Retail Experience:** The responsibilities are varied, offering a well-rounded retail experience. This includes supporting management, ensuring safety and compliance, fulfilling online orders, managing stock, assisting with checkout and Click & Collect, and contributing to overall shopkeeping tasks. **Key Considerations for Your Career Path:** To excel in this role and maximize your career development, consider these important aspects: * **Leadership Acumen:** The position demands strong **people and leadership skills**. Your ability to motivate, guide, and develop a team will be paramount. If you are passionate about fostering talent and creating a positive team environment, this role is ideal. * **Retail Expertise:** A solid **understanding of retail operations and commercial success** is essential. You'll need to be adept at identifying opportunities to boost sales and profitability. * **Customer-Centricity:** Extensive **experience in a customer-facing role** is a must. Your commitment to delivering outstanding customer service will be a driving force in your success. * **Stakeholder Engagement:** Effective **stakeholder management skills** are crucial, particularly when collaborating with third parties and the wider Partnership. Your ability to build strong working relationships will be key. * **Work Schedule:** Be prepared for a **full-time commitment of 37.5 hours per week** with a flexible schedule that includes early starts, late finishes, evenings, and weekends. Specifically, the hours involve early starts and late finishes, with a significant portion of the work falling between 20:00 and 07:00, including three nights per week from 20:00 to 04:30. * **Age Requirement:** Please note that due to working time regulations, applicants **must be 18 years or over** to apply. * **Pre-Employment Vetting:** Certain roles may require pre-employment vetting, including potential DBS checks. Be prepared to complete any required documentation promptly to facilitate a smooth onboarding process. This Team Leader role offers an exceptional platform for individuals looking to build a meaningful career in retail. By embracing the unique ownership culture and contributing to the exceptional service Waitrose is known for, you can not only advance your professional journey but also become an integral part of a truly special organization.