Supplier Relationship Manager - BPO & Customer Contact

Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.    About your team: You’ll be working centrally within our mission control room, aka Centrica group functions. From Finance and Data Science, to our Wellbeing and People teams - this is the engine of our energy system, where our various Centres of Excellence power up each of our brilliant businesses, ensuring they have all the support, technologies, and capabilities they need to get our customers to Net Zero by 2050. An opportunity to play your part - Join Centrica as a Supplier Relationship Manager - BPO & Customer Contact and be at the forefront of driving value and operational excellence! This exciting role involves collaborating with internal corporate stakeholders and external suppliers to maximize the performance of our existing contracts. You will play a key role in supporting the implementation of a category strategy by providing insightful market analysis and establishing effective commercial and contractual structures. As a Procurement Category Manager, you will ensure that our outsourcing initiatives (non-IT, contact centres, and BPO) deliver exceptional value and efficiency. Your expertise will help Centrica maintain its competitive edge and achieve its strategic goals. What We Offer: A dynamic and collaborative work environment, opportunities for professional growth, and the chance to make a significant impact on Centrica procurement strategy. Location: UK, Windsor (talk to us about flexible working) The day to day: Collaborate with business stakeholders to manage strategic suppliers across the Centrica group. Lead Supplier Relationship Management (SRM) activities in accordance with the Centrica SRM framework. Manage risk in partnership with risk subject matter experts (SME teams) Manage the supplier base within the category, including buying channels and the category playbook, to streamline the buying process. Oversee the contract governance process in collaboration with business stakeholders, including the Group Contracts Committee. Lead contractual negotiations and changes, collaborating with Commercial Legal and specialized legal teams. Leverage understanding of market dynamics and cost drivers specific to the outsourcing category to support the category strategy. Establish a plan for procurement activities, considering new business requirements, business strategy, emerging risks, and expiring contracts with suppliers. Foster collaboration across the Procurement Function to enhance the overall stakeholder experience. About You Proven track record of delivering long-term value within a procurement environment. Ideally a Degree in procurement, business, or a related field, or equivalent relevant work experience (5+ years in a large-scale procurement organization). Experience in outsourcing is beneficial but not mandatory. MCIPS certifications are beneficial but not mandatory. Capability to manage key suppliers to sustain value gained through negotiation and sourcing. Strategic thinking abilities and the capacity to align category strategy with business needs. Strong knowledge of navigating market dynamics effectively. Proficiency in commercial skills and negotiation tactics. Effective stakeholder management skills. Proficiency in influencing without direct authority. Competence in managing upward relationships. Demonstrates enthusiasm, decisiveness, strategic thinking, and proactiveness. What's in it for you? Enjoy a generous market salary, along with fantastic growth opportunities and a vibrant work environment! Added Car Allowance program to make your commute and adventures even better. Power up your pay with a 15% Employee Energy Allowance, surpassing the government's price cap! Secure your future with our comprehensive pension plan, designed for peace of mind. Elevate your health with our fully-funded company healthcare plan, prioritizing your well-being. Recharge with a generous 25-day holiday allowance, plus public holidays, and even purchase up to 5 extra days for extended relaxation! Experience unparalleled work-life balance with an exceptional selection of flexible benefits, from tech treats and eco-friendly car leases to travel insurance for your adventures! Why should you apply?     We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.    https://www.morethanacareer.energy/centrica   If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey. We’re a family of brands revolutionising how we power the planet. When it comes to energy, no one does it like us. We make it, store it, move it, sell it and mend it. We’re made up of 12 different businesses, but united by our purpose as Centrica. We’re energisers. Our journey to a greener, fairer future is powered by individuals like you. Through innovative green products, intelligent energy solutions and developing smarter ways to use and save energy, we’re not just part of the energy transition, we’re leading it. Our commitment goes beyond sustainability. Together we’re bringing our collective energies to create positive change in our local communities. If you immerse yourself in our fight to change tomorrow, you might just find your why. We’re looking for people to add to our culture – not fit in with it. We're building a community where you can be unapologetically you, where differences are celebrated, and where everyone can belong. Real inclusivity also means supporting the different realities our people face. That why we have the UK best Carers Policy and are continually building our approach to flexibility and wellbeing. Of course, we love having fun too. We’re a people place after all.