TPI Relationship Advisor

## Review: TPI Relationship Manager (12 Month Secondment) - SSE Energy Solutions This opportunity for a **TPI Relationship Manager** at SSE Energy Solutions offers a dynamic and impactful role within a leading renewable energy provider. For candidates seeking to deepen their expertise in customer relationship management and contribute to the critical net-zero transition, this position presents a compelling career prospect. ### Advantages for Potential Candidates: * Gain Exposure to a Leading Renewable Energy Provider: As part of SSE plc, the UK and Ireland's largest renewable electricity generator, you'll be immersed in a forward-thinking organization at the forefront of the energy transition. This role provides a unique opportunity to understand and contribute to sustainable energy solutions for businesses. * Develop Key Stakeholder Management Skills: The core of this role involves acting as a vital link between Third Party Intermediaries (TPIs), energy brokers, and SSE's customer contact teams. You will hone your skills in building and nurturing strong relationships with both internal and external stakeholders, a highly transferable asset for career advancement. * Impact Customer Experience and Service Improvement: You will be instrumental in identifying opportunities to enhance customer service, proactively addressing concerns, and providing valuable feedback to service leadership teams. This direct impact on customer satisfaction and operational efficiency is a rewarding aspect of the role. * Structured Career Development Path: The role offers a chance to develop analytical and problem-solving abilities through managing a portfolio of intermediaries and resolving complex customer issues. This experience can be a significant stepping stone for those looking to move into more senior relationship management or account management positions. * Competitive Compensation and Benefits: The advertised salary range of £29,504 - £34,757 is complemented by a comprehensive benefits package designed to support family, finances, and wellbeing. This includes generous holiday entitlement, enhanced parental leave, discounted healthcare, and salary sacrifice schemes. * Hybrid Working Model: The hybrid working arrangement, requiring a minimum of two days per week in the Reading base, offers a good balance between collaborative office time and flexible working. This model can cater to individuals who value both team interaction and personal autonomy. ### Key Considerations for Career Path Guidance: * Secondment Opportunity: It is important for candidates to note that this is a 12-month secondment. While this offers a fantastic opportunity to gain valuable experience and contribute to a critical area, it's advisable to consider how this fits into your longer-term career aspirations. Discussing potential future opportunities within SSE at the outset could be beneficial. * Focus on SME Customer Needs: The role centres on supporting Small and Medium-sized Enterprise (SME) customers through their TPIs. Candidates should have a genuine interest in understanding the unique energy needs and challenges faced by businesses in this sector. * Problem-Solving and Escalation Management: You will be acting as a point of escalation for unresolved issues. A strong aptitude for analytical thinking, problem-solving, and effective communication under pressure will be crucial for success. * Collaboration and Internal Navigation: Success in this role hinges on seamless collaboration with internal sales and service teams. Candidates who thrive in collaborative environments and can effectively navigate internal structures will find this role particularly rewarding. Overall, the TPI Relationship Manager position at SSE Energy Solutions is an excellent platform for individuals looking to build a robust career in customer relationship management within the vital and growing renewable energy sector. The opportunity to contribute to SSE's net-zero mission while developing valuable professional skills makes this a truly attractive prospect.