Team Manager (Birchwood, GB)

Discover Your Next Leadership Opportunity: Contact Centre Lead at Currys (Fixed Term)

Are you a driven and customer-focused individual with a passion for developing people and achieving outstanding results? Currys, the UK's leading tech retailer, is seeking a motivated Contact Centre Lead for a 6-month fixed-term contract (or secondment opportunity) at their Birchwood, Warrington location. This role offers a fantastic chance to step into a leadership position, shape a high-performing team, and contribute to an organization renowned for its commitment to technology and customer service.

Key Responsibilities and What You'll Achieve:

In this hands-on role, you will be instrumental in ensuring the seamless operation of the contact centre and fostering a positive and productive environment for both your team and customers. Your key responsibilities will include:

• Leading and Motivating Your Team: Inspire and guide your team to consistently deliver exceptional customer experiences, embodying the Currys ethos of helping everyone enjoy amazing technology.
• Performance Management and Development: Coach and develop colleagues, setting clear Key Performance Indicators (KPIs) and providing regular feedback through 1-2-1s to drive productivity and achieve targets.
• Operational Excellence: Ensure the smooth day-to-day running of contact centre operations, addressing attendance, adherence, and HR matters in line with company policies.
• Collaboration and Communication: Work closely with the Customer Operations Manager to achieve shared goals, championing clear and effective communication from daily briefings to feedback loops.
• Fostering a Positive Culture: Create an inclusive, supportive, and high-performing team environment, actively supporting your team through any changes and encouraging best practice sharing.

Advantages for Your Career Path:

This fixed-term role presents several compelling advantages for your professional growth:

• Leadership Experience: Gain valuable experience in managing a team, honing your leadership, coaching, and performance management skills in a fast-paced retail environment.
• Impactful Role: Play a crucial role in customer satisfaction and operational efficiency, directly contributing to the success of a well-respected brand.
• Skill Development: The opportunity to refine your communication, problem-solving, and decision-making abilities, particularly under pressure.
• Career Progression: Currys is committed to employee development, offering ongoing training and skills for life. This role can serve as a stepping stone for future leadership opportunities within the company.
• Industry Exposure: Immerse yourself in the dynamic world of technology retail, gaining insights into customer service best practices within this sector.
• Team-First Culture: Become part of a supportive and collaborative team where every voice is valued.

Key Considerations for Candidates:

To excel in this role and make the most of this opportunity, candidates should consider the following:

• Operational Acumen: A solid understanding of Contact Centre operations is essential. Candidates with prior experience in similar environments will find this particularly advantageous.
• Proven Leadership: Demonstrable experience in managing performance and successfully leading a team is a core requirement.
• Communication & Coaching Skills: Excellent interpersonal skills are vital for effective team leadership and customer engagement.
• Resilience and Decision-Making: The ability to remain calm and make confident decisions, especially when faced with challenges, is key.
• HR & Compliance Awareness: Familiarity with HR policies, systems, and compliance matters will be beneficial.
• Proactive and Team-Oriented Mindset: A "team-first" attitude and a proactive approach to problem-solving will be highly valued.
• Fixed-Term Nature: This is a 6-month contract. Candidates should be comfortable with this duration and view it as an opportunity to make a significant impact within that timeframe.

Currys offers a competitive salary of £28,000, along with a performance-related bonus, product discounts on the latest tech, and a range of wellbeing initiatives. Beyond the immediate role, you'll be joining a company that champions sustainability and fosters an inclusive and diverse workplace.

If you're ready to take on a rewarding leadership challenge and contribute to a company that's at the forefront of technology, we encourage you to explore this exciting opportunity.