Technical Application Service Specialist reference: 136407

Here is a professional review of the Technical Application Service Specialist job description, designed to inform and engage potential candidates:

Discover a Fulfilling Career as a Technical Application Service Specialist

This opportunity presents a compelling role for a driven and technically adept individual looking to make a significant impact within a leading financial institution. As a Technical Application Service Specialist (TASS) in the Customer Intelligence lab, you will play a crucial role in ensuring the stability and continuous improvement of critical IT services. This position offers a dynamic environment where your expertise in IT operations and service management will be highly valued and contribute directly to the organization's mission of deepening customer understanding and driving personalized experiences.

Key Advantages for Your Career Path:

• Impactful Role in Transformation: Join an organization undergoing an exciting transformation. Your contributions will be central to delivering innovative projects and shaping the future of financial services, offering you the chance to be at the forefront of change.
• Growth and Development Environment: The organization actively invests in its people, data, and technology. This commitment fosters an environment ripe for learning, skill development, and exploration of new possibilities within your career.
• Emphasis on Continuous Improvement: You will be empowered to drive enhancements across operational processes, ensuring service levels are not just met but exceeded. This focus on optimization provides ample opportunity to implement best practices and showcase your problem-solving abilities.
• Valued Individual Contribution: The company culture emphasizes that individuals are more than just job titles. Your unique skills, experience, and knowledge will be recognized and leveraged, creating a space where you can truly do what you enjoy and grow your career aspirations.
• Commitment to Diversity, Equity, and Inclusion: As a leader in DEI, the organization is dedicated to creating an inclusive workplace where everyone can thrive, learn, and develop. This commitment is reflected in various initiatives and support systems for colleagues.

Key Considerations for Prospective Candidates:

• Core Technical and Management Skills: A strong foundation in IT Operations or Service Management within a run/support environment is essential. A solid understanding of ITIL processes, particularly Incident, Problem, and Change Management, is critical.
• Resilience Under Pressure: The role requires the ability to act as a primary point of contact during system outages and incidents. Maintaining composure, communicating effectively, and coordinating swift resolutions in high-pressure situations are paramount.
• Proactive Problem-Solving: You'll need to be a self-starter with a methodical approach to identifying root causes, implementing fixes, and maintaining operational readiness. This includes a drive to find opportunities for automation and self-service.
• Collaboration and Communication: Effectively coordinating multi-functional teams and clearly communicating with stakeholders of diverse technical backgrounds will be a daily requirement.
• Flexible Working Opportunities: The organization supports flexible working, including hybrid models and job-sharing options, allowing for a better work-life integration.
• Desirable Additional Experience: While not always mandatory, familiarity with IT infrastructures, incident management software (like ServiceNow), leading recovery teams, ITIL Foundation certification, enterprise environments with 24/7 operations, monitoring tools, and exposure to Agile, DevOps, or SRE principles would be highly beneficial.

This Technical Application Service Specialist role offers a substantial salary range of £65,385 - £72,650 and is based in Bristol, operating on a full-time basis with a hybrid working pattern. If you are a technically proficient, proactive problem-solver with a commitment to service excellence and a desire to contribute to a forward-thinking organization, this opportunity could be the perfect next step in your career journey.