Technical Support Manager , Chippenham, United Kingdom)

Opportunity Review: Join the Protectors at BT and Secure Critical National Infrastructure

Are you a seasoned professional with a passion for safeguarding vital networks and a desire to make a tangible impact on national security? This role within BT's specialist security team offers a compelling opportunity to join "The Protectors," a dedicated group at the forefront of cyber defense. As a trusted partner to governments worldwide, BT is instrumental in protecting critical national infrastructure, ensuring the safety and security of both the nation and global communities. This is a mission-focused role that promises innovation, intellectual stimulation, and the chance to work on unique projects with cutting-edge technology and exceptional colleagues.

Key Advantages for Potential Candidates:

• Meaningful Impact: Directly contribute to the security of critical national infrastructure, a role of profound importance. You'll be part of a team that handles thousands of cyber-attacks daily, ensuring millions can safely connect and conduct business.
• Career Development & Learning: BT offers unparalleled professional and personal development opportunities. This role provides access to world-class training and development, nurturing your potential and shaping your future career path.
• Specialized Security Clearance: The requirement for DV (Developed Vetting) Security Clearance signifies a role of high trust and responsibility. If successful, you may be eligible for an annual allowance of £5k, paid monthly while holding this clearance.
• Collaborative Environment: Work alongside brilliant people in a specialist security team, fostering a "One Team" approach to create a brilliant employee experience. The emphasis on continuous improvement and influencing best practices ensures a dynamic and supportive team culture.
• Comprehensive Benefits Package: Beyond a competitive salary and a potential 10% on-target bonus, BT provides a robust benefits package. This includes a BT Pension scheme, 25 days of annual leave (increasing with service), a wide range of flexible benefits (cycle to work, healthcare, season ticket loans), and significant family leave and health support initiatives.
• Technological Challenge: Engage with innovative and technologically challenging work, offering a stimulating environment where every day presents new opportunities and requires creative problem-solving.

Key Considerations for Your Career Path:

• Security Clearance Requirements: This role necessitates DV (Developed Vetting) Security Clearance, which requires the candidate to have resided in the UK for a minimum of 10 years. The vetting process can be rigorous, so candidates should be prepared for this.
• On-Site Presence & On-Call Duty: The position is based near the Southwest M4 Corridor and is 5 days per week, office-based on client site. It also includes an on-call obligation one week out of two, requiring availability outside of standard working hours.
• Technical Expertise: While specific experience in highly secure managed networks is desirable, the role mandatorily requires strong IP skills (e.g., Juniper and CISCO Routing Systems). Additionally, knowledge of Dense Wavelength-Division Multiplexing, Synchronous Digital Hierarchy, and legacy network technologies (PDH/Serial Communications) with specific vendor experience (e.g., Nokia, Alcatel-Lucent) is essential.
• Leadership and Management Skills: Beyond technical acumen, the role demands strong management and leadership capabilities, including the ability to coach, mentor, inspire, and support a platform team. Stakeholder management and collaborative leadership are also crucial.
• Commitment to Diversity and Inclusion: BT is committed to building a diverse, inclusive, and authentic workplace. They encourage applications from candidates who may not meet every single qualification, emphasizing that passion and potential are highly valued.

In essence, this role is ideal for an experienced security professional who thrives on complex challenges, possesses strong technical and leadership skills, and is motivated by a mission to protect national interests. If you are prepared to meet the rigorous security clearance requirements and embrace the responsibilities of this vital position, BT offers a rewarding career path with significant opportunities for growth and impact.