Technical Support Manager - Specialist Services (Cheltenham, Cheltenham, United Kingdom)

Review: Network Engineering Specialist – A Pivotal Role in National Security

This opportunity presents a unique and highly impactful career path for experienced Network Engineering Specialists. Operating within BT's specialist security team, you will play a crucial role in protecting critical national infrastructure and contributing to the safety and security of the nation and global communities. If you are seeking a role that is both intellectually stimulating and carries significant societal importance, this position warrants your serious consideration.

Advantages for Aspiring Candidates:

• Meaningful Impact: The core of this role is about safeguarding vital networks and systems. You'll be on the front lines of cyber defense, directly contributing to "We Are The Protectors" mission, which is essential for millions of people and businesses.
• Cutting-Edge Work: This is not a routine IT role. You will be involved in innovative, technologically challenging projects, working with advanced tools and on rare, high-profile initiatives.
• Career Development: BT emphasizes unparalleled professional and personal development. This means ample opportunities to hone your skills, expand your expertise, and grow within a dynamic and forward-thinking organization.
• Financial Recognition: A significant annual allowance of £5k is offered for holding DV (Developed Vetting) Security Clearance while in a role that requires it. This reflects the value and responsibility associated with such a clearance.
• Comprehensive Benefits: Beyond a competitive salary and bonus potential, BT offers a robust benefits package, including a strong pension scheme, generous annual leave, flexible working options, and a wide array of employee discounts and health support.
• Specialist Environment: You will be part of a dedicated security team, working alongside skilled professionals and acting as a trusted partner to governments worldwide.

Key Considerations for Your Career Path:

• DV Security Clearance: The most significant requirement for this role is the ability to obtain and maintain DV Security Clearance. This is a stringent process that necessitates a considerable period of residency in the UK (10+ years) and a thorough background check. Understanding the commitment and requirements of this clearance is paramount.
• On-Site Commitment: The role is 5 days a week, office-based, located outside of Cheltenham. Candidates must be prepared for this dedicated on-site presence.
• On-Call Responsibility: A 1-in-2 call-out obligation is part of the role, requiring availability and responsiveness outside of standard working hours.
• Essential Experience: Successful candidates will need demonstrable, mandatory experience in implementing and administering highly complex secure IT platform strategies and solutions, running secure complex Network Operation Centres, working with high-profile stakeholders, and leading in high-pressure environments.
• Security Focus: While the description highlights networking, a deep understanding of network security principles and incident management is critical.

For candidates with the right blend of technical expertise, a commitment to security, and the ability to meet the stringent clearance requirements, this Network Engineering Specialist role at BT offers a profoundly rewarding career. It’s an opportunity to make a tangible difference, work on challenging and impactful projects, and be part of a leading organization that values its people and their contributions to national security.