Technical Support Partner reference: R-183961

## Career Opportunity: Technical Support Partner at John Lewis & Partners This review provides an in-depth look at the Technical Support Partner role within John Lewis & Partners, aiming to guide potential candidates and highlight the unique advantages of this opportunity.

Are you a technically minded individual with a passion for delivering exceptional customer service? John Lewis & Partners is seeking a dedicated Technical Support Partner to join their esteemed team. This role offers a fantastic platform to leverage your expertise in electrical products, acting as the crucial first point of contact for customers experiencing technical queries. It's an opportunity to embody the distinctive service for which John Lewis is renowned.

Key Advantages for Aspiring Candidates:

• Impactful Customer Interaction: You will be directly instrumental in resolving customer issues, providing a vital service that ensures satisfaction and reinforces the brand's reputation for quality and support.
• Skill Development and Expertise: This role demands and fosters a high level of product knowledge. You'll hone your diagnostic and troubleshooting abilities, becoming a go-to expert in electrical product support.
• Collaborative Environment: The role involves liaising with repairers and suppliers, offering valuable experience in supply chain management and inter-departmental communication.
• Ownership and Rewarding Career: As a Partner within the John Lewis Partnership, you are more than just an employee; you are a co-owner. This unique model means you share in the rewards and successes of the business, fostering a sense of belonging and mutual responsibility.
• Flexible Working Opportunities: John Lewis & Partners champions work-life balance. While specific hours are outlined, the company is committed to supporting flexible working arrangements where possible, encouraging discussions with the hiring manager.
• Potential for Enhanced Earnings: For those working shifts between 22:00 and 06:00, there's an attractive Night Premium of £4.00 per hour, adding a significant financial benefit to certain working patterns.

Key Considerations for Your Career Path:

• Fast-Paced Environment: Be prepared for a dynamic and sometimes demanding work environment, particularly during peak periods. Excellent time management and the ability to remain calm under pressure will be essential.
• Customer Empathy is Paramount: While technical skill is crucial, demonstrating empathy and understanding towards customers facing product issues is a cornerstone of the role and the John Lewis service ethos.
• Adherence to Processes: Meticulous adherence to business systems and processes is required to minimize loss and protect profitability, ensuring efficiency and best practice.
• Broader Team Support: The role extends beyond direct technical support, requiring you to assist the wider shop team with general tasks, showcasing a commitment to the overall customer experience.
• Pre-Employment Vetting: Be aware that some roles within the Partnership are subject to pre-employment vetting, which may include DBS checks. Prompt completion of any required documentation is encouraged.
• Application Timing: Due to the popularity of these roles, vacancies can close early. It is advisable to submit your application promptly to avoid disappointment.

The salary range for this permanent, part-time role is £26,300.00 - £32,500.00, with an average of 10.13 hours per week. This position offers a tangible opportunity to grow within a company that values its people and is deeply committed to delivering outstanding retail experiences. If you possess strong communication skills, a robust understanding of electrical products, and a genuine desire to excel in customer-facing technical support, this role could be an excellent stepping stone in your career.