Tenant Liaison Officer

Opportunity Review: Tenant Liaison Officer - PH Jones, Bristol

This is an exciting opportunity for individuals seeking a role that combines meaningful community engagement with a commitment to sustainable energy solutions. PH Jones, a part of a larger energy group dedicated to revolutionising how we power the planet, offers a chance to be part of a team focused on making a tangible difference in social housing across the UK.

As a Tenant Liaison Officer, you will play a crucial role in bridging the gap between PH Jones's installation and repair services and the residents of social housing. This position is ideal for those who possess strong interpersonal skills, a genuine desire to help others, and an understanding of community needs. It's more than just a job; it's an opportunity to contribute to a greener, more energy-efficient future while supporting vulnerable communities.

Key Advantages for Candidates:

• Purpose-Driven Work: Directly contribute to improving energy efficiency and sustainability in social housing, impacting thousands of lives and communities.
• Comprehensive Support: The role comes with a fully costed van and fuel card, full uniform, PPE, phone, and laptop, ensuring you have the necessary tools to perform your job effectively and comfortably.
• Stability and Security: A full-time, permanent contract with a competitive annual salary of £26,298 and 40 hours per week (Monday-Friday) provides a solid foundation for your career.
• Extensive Benefits Package: Beyond the salary, candidates can expect 25 days of annual leave plus bank holidays, performance-related bonuses, a company-matched pension scheme, life assurance, healthcare plans, and access to various wellbeing services.
• Career Development: Being part of a large energy group like Centrica opens doors to a wide array of potential career paths and learning opportunities within the broader organisation.
• Inclusive Culture: The company emphasizes being a "people place" that celebrates differences and supports the diverse realities of its employees, offering flexibility and robust wellbeing support.

Key Considerations for Candidates:

• Community Focus: The role requires a deep understanding and empathy for the support needs of diverse customers within the Bristol area. A genuine interest in social housing and community welfare is paramount.
• Communication and Interpersonal Skills: Excellent verbal and written communication skills are essential for managing tenant complaints, building client relationships, and liaising with operational teams.
• Organisational Prowess: Strong organisational skills, including proficiency in Microsoft Office, will be necessary to manage your workload effectively, especially when working under pressure.
• Adaptability and Problem-Solving: You'll need to adapt to company standards, procedures, and safety measures while confidently handling diverse situations and ensuring customer satisfaction.
• Geographic Requirement: Candidates must reside within a reasonable commutable distance of Bristol due to regular travel within the area.
• Driving License: An in-date driving license with no more than 6 points is a mandatory requirement for this role.
• Experience: While social housing or general housing experience is desired, strong transferable skills in customer service and relationship management will be highly valued.

This Tenant Liaison Officer position at PH Jones presents a compelling opportunity for individuals who are passionate about making a positive impact, thrive in community-focused environments, and are eager to contribute to a more sustainable future. If you possess a caring nature, strong organisational skills, and a commitment to excellent customer service, this role could be a significant step in your career journey.