Transfer Agency Operational Oversight Technical Operations Manager – Global Funds Services

## Opportunity Review: Transfer Agency Operational Oversight Manager (12 Month Fixed Term Contract)

This role presents a compelling opportunity for seasoned professionals with a robust background in transfer agency operations, third-party oversight, and change management. If you are driven by operational excellence and possess a passion for fostering improvements within a global fund environment, this position warrants your serious consideration.

About the Role:

As a Transfer Agency Operational Oversight Manager within Aviva Investors Global Fund Services, you will play a pivotal role in overseeing a number of key outsourced operations managed by critical suppliers. This is a dynamic position that requires a proactive approach to managing supplier relationships and ensuring the delivery of a comprehensive change agenda. You will be instrumental in fostering strong communication and collaboration between internal stakeholders and external suppliers, with the ultimate goal of maintaining exceptional service levels for clients while meticulously managing associated risks and controls.

Advantages for Candidates:

• Impactful Role: You will be at the forefront of ensuring operational efficiency and driving positive change within a significant area of Aviva Investors' global operations.
• Diverse Responsibilities: The role offers a blend of oversight, change management, and stakeholder engagement, providing a well-rounded and engaging work experience.
• Career Development: This fixed-term contract offers a valuable opportunity to deepen your expertise in transfer agency, gain exposure to large-scale change initiatives, and enhance your skills in managing complex supplier relationships. It can serve as a significant stepping stone for further career advancement.
• Industry Exposure: Working within a global funds environment with outsourced operations provides broad industry insight and valuable experience.

Key Considerations for Your Career Path:

• Specialized Expertise: This role is ideal for individuals who have a deep understanding of transfer agency operations, fund structures, and the nuances of third-party oversight.
• Change Management Acumen: A proven ability to manage and deliver change initiatives is crucial. Candidates should be comfortable identifying areas for improvement and driving them to successful completion.
• Stakeholder Management: Excellent communication, negotiation, and relationship-building skills are paramount. You will be expected to effectively liaise with a wide range of internal and external stakeholders.
• Analytical Prowess: Strong analytical skills, including proficiency in management information (MI) reporting and risk assessment, will be essential for success.
• Deadline-Oriented Environment: The role requires a capacity to thrive in a deadline-driven setting, demonstrating a strong track record of managing workloads and meeting commitments.
• Industry Qualifications: While not strictly mandatory, industry-related qualifications such as IOC or IMC can be a distinct advantage, demonstrating a commitment to professional development in the funds industry.

What You Can Expect:

Aviva offers a comprehensive benefits package designed to support your well-being and career. This includes:

• A generous pension scheme with significant Aviva contributions.
• Eligibility for an annual performance bonus, rewarding your contributions.
• Family-friendly policies including parental and carer leave.
• A generous holiday entitlement, with the option to purchase additional days.
• Discounts on Aviva products and brilliant flexible benefits, including opportunities for electric cars.
• Share ownership opportunities through the Aviva Matching Share Plan and Save As You Earn scheme.
• Paid time off for volunteering activities.

Inclusivity and Flexibility:

Aviva is deeply committed to fostering an inclusive environment where everyone feels welcome and valued. They actively encourage applications from individuals with diverse backgrounds and experiences. The company embraces flexible working arrangements, including smart working (a blend of office and home-based work), and is dedicated to supporting individuals with disabilities throughout the application and interview process. If you are excited about this opportunity but do not meet every single criterion, we encourage you to apply, as Aviva values potential and growth.