Tusker Contact Call Centre Advisor - Watford

Opportunity Review: Order & Delivery Advisor

This role as an Order & Delivery Advisor presents an exciting opportunity for individuals passionate about customer service and logistics within a forward-thinking organisation. Based in Watford, the position offers a competitive salary of £30,609 and operates on a full-time basis. The company is deeply committed to sustainability and making a positive environmental impact, which is a core tenet of their operations and car leasing schemes.

Key Advantages for Potential Candidates:

• Impactful Role: You will be at the forefront of the customer experience, directly influencing driver satisfaction by managing the anticipation and delivery of their new vehicles. This is a highly visible role within the business, offering the chance to make a tangible difference.
• Career Development: The organisation is investing in its future, including its people. This role provides exposure to key departmental operations and the opportunity to develop strong communication, problem-solving, and system management skills. There is potential for growth within a dynamic team.
• Commitment to Sustainability: For candidates who are passionate about environmental responsibility, this role offers the chance to contribute to a company actively working to reduce emissions and promote planet-positive mobility.
• Flexible Working: The company champions flexible working, offering options for when hours are worked. While the initial training period requires a full-time office presence, the ongoing hybrid model allows for a balance between in-office collaboration and remote work.
• Comprehensive Benefits: Beyond the salary, candidates can expect a generous pension contribution (up to 15%), share schemes, adaptable lifestyle benefits, a good holiday allowance, and a focus on employee wellbeing and generous parental leave policies.
• Inclusive Culture: The organisation is dedicated to fostering an inclusive environment where diversity is celebrated and all employees feel a sense of belonging. They have a strong track record of implementing initiatives to support diverse groups.

Key Considerations for Candidates:

• Performance-Driven Environment: This is a fast-paced team that is measured by key performance indicators (KPIs) and service level agreements (SLAs). A dedication to consistent, strong performance and a drive to exceed targets are essential.
• Customer-Centric Approach: The role demands an unwavering focus on the driver's experience. Candidates must be adept at empathising with customers, proactively resolving issues, and always striving to do the right thing.
• Proactive Communication: Strong verbal and written communication skills are paramount. The ability to articulate information clearly, handle difficult conversations professionally, and proactively chase responses is crucial. A preference for calls over emails when appropriate is highlighted.
• System Management and Accuracy: Maintaining accurate and up-to-date information within internal and external systems is a core responsibility. High levels of accuracy and attention to detail are therefore vital.
• Adaptability and Problem-Solving: You will need to be flexible, able to take on ad hoc tasks, and confident in resolving complaints and complex enquiries, ideally on first contact. Experience in coordinating multiple team responses is also beneficial.
• Training Period: Be prepared for an intensive initial training period where a full-time office presence is required to ensure competency and full training.

In summary, the Order & Delivery Advisor position is an excellent opportunity for a motivated and customer-focused individual to join a company with a strong social and environmental conscience. If you thrive in a performance-oriented environment, enjoy problem-solving, and are eager to contribute to a company shaping a more sustainable future, this role warrants serious consideration for your career path.