VOC Technical Specialist

Unlocking Customer Insights: A Review of the VOC Technical Specialist Opportunity at RS Group

For ambitious professionals seeking to leverage their technical acumen in the dynamic field of customer experience, the VOC Technical Specialist role at RS Group presents a compelling career opportunity. This position, located hybrid in either London or Corby, offers a chance to become an instrumental part of their Global Customer Experience team, driving valuable insights from the Voice of the Customer (VOC).

Key Advantages for Aspiring Candidates:

• Strategic Impact: As a subject matter expert, you will be at the forefront of designing, programming, testing, and managing surveys within RS Group's CX platform. This hands-on involvement ensures your work directly influences how the company understands and responds to customer needs.
• Data Integration Expertise: A significant aspect of this role involves ensuring seamless data flow from the CX platform into critical systems like Customer Data Platforms and Power BI. This is a fantastic opportunity to develop and demonstrate expertise in data integration, a highly sought-after skill in today's data-driven landscape.
• Process Optimization & Automation: RS Group actively encourages identifying opportunities for process optimization and automation. If you are a proactive problem-solver with a passion for efficiency, this role will allow you to innovate and streamline workflows, making a tangible difference.
• Collaborative Environment: You will collaborate closely with various internal teams, including UX, Experimentation, and MarTech, as well as external technology partners like Forsta. This cross-functional engagement fosters a rich learning environment and broadens your professional network.
• Technological Exposure: The role requires strong technical skills including JavaScript, and experience with platforms like Forsta. Familiarity with Power BI and other similar tools for data visualization is also valued. This is an excellent chance to deepen your technical expertise in cutting-edge CX technologies.
• Comprehensive Benefits and Support: Beyond the standard benefits expected from an FTSE-listed company, RS Group distinguishes itself with a strong commitment to employee wellbeing. Their recently introduced family-friendly policies, including significant support for ongoing health conditions, neurodiversity, women's health, and the LGBTQ+ community, demonstrate a progressive and inclusive culture.
• Purpose-Driven Organization: RS Group's mission, "Making amazing happen for a better world," coupled with their extensive history in solving engineering problems, provides a sense of purpose and impact. Contributing to a company that facilitates innovation globally can be highly rewarding.

Key Considerations for Career Development:

• Technical Depth: Candidates with proven experience in CX platform programming and survey management will find a strong foundation for success. A deep understanding of JavaScript, along with experience in platforms like Forsta, is crucial.
• Analytical and Problem-Solving Skills: The ability to translate customer feedback into actionable insights, coupled with a strong analytical mindset and a proactive approach to problem-solving, is paramount. You'll be expected to troubleshoot technical issues and identify areas for improvement.
• Communication and Stakeholder Management: Effectively communicating technical information to diverse stakeholders at all levels, capturing requirements, and presenting insights are essential. Strong written and verbal communication skills are a must.
• Adaptability in a Fast-Paced Environment: This role operates in a multi-project, fast-paced environment. The ability to manage multiple priorities, work independently, and adapt to evolving business needs will be key to thriving.
• Desirable Skills for Enhanced Impact: While not strictly required, experience with API integration, data processing, visualization of large datasets, and working within multi-national matrix organizations can significantly enhance your contribution and career progression within RS Group. Retail experience in B2B environments is also a plus.

In Summary:

The VOC Technical Specialist position at RS Group is an exceptional opportunity for individuals who are technically proficient, detail-oriented, and passionate about customer experience. It offers a platform to grow your skills in cutting-edge CX technologies, contribute to strategic business decisions, and benefit from a supportive and forward-thinking organizational culture. If you are driven to "think big, do more, and unleash your brilliance," this role at RS Group could be the perfect next step in your career journey.