Volunteering Manager

Location: London Career Grade: D Closing Dare: 25.03.2025

Why this job matters

The Responsible Business (RB) team plays a key role in bringing our purpose – We connect for good – to life. BT Group has recently refreshed its RB strategy to focus on two key issues central to BT Group’s role in society: Digital Inclusion and Sustainability. Our work in these areas is core to what BT Group does whilst maximising the opportunity for positive societal impact and creating value for the business. This work is activated through our people, customers, communities and partners and is underpinned by our cultures, values and governance.

The volunteering manager will be responsible for the design and execution of volunteering propositions across BT Group – bringing to life our purpose and ambition directly through our people. In this role, you will focus on increasing volunteering participation, with a growing emphasis on digital inclusion, and work closely with the communications teams to build and promote volunteering campaigns.

What you’ll be doing

Design and execute volunteering plans aligned with the responsible business strategy. Build and promote volunteering propositions on digital inclusion to drive participation and engagement. Integrate volunteering activities into unit plans to support their priorities. Provide governance updates and recommendations for senior-level forums. Oversee budgets for volunteering systems improvements and track related risks. Measure and report on volunteering performance, implementing strategies to enhance participation and impact.The Skills and Experience You’ll Need Please note: we believe in the strength that comes through a diversity of experience and backgrounds. If you do not meet all the criteria listed above, please do not be put off. We will review your application with an open mind.

The Skills and Experience You’ll Need

Proficient social impact manager with significant previous experience in volunteering and social impact programs within a large commercial B2B/B2C environment. Experience in running volunteering programs and extensive project management skills. Ability to drive effective change, engage people at all levels, and deliver positive results. Innovative and adaptable, responsive to commercial priorities, and able to support commercial bids/contracts. Advanced stakeholder management skills, capable of handling challenging internal discussions. Strong communication skills, a change maker mindset, and curiosity about external trends and best practices. Please note: we believe in the strength that comes through a diversity of experience and backgrounds. If you do not meet all the criteria listed above, please do not be put off. We will review your application with an open mind.

Benefits

Up to a 10% on-target bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% 25 days annual leave (not including bank holidays), increasing with service Huge range of flexible benefits including cycle to work, healthcare, season ticket loan World-class training and development opportunities Option to join BT Shares Saving schemes. Discounted broadband, mobile and TV packages Access to 100’s of retail discounts including the BT shop 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans Great support for working parents including pay whilst on maternity, adoptive, and paternity leave Brand new electric vehicle salary sacrifice arrangement

Our leadership standards

Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation.

Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.